Adam
My feedback
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494 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an integration with Google Analytics. We do, however, have our Google Adwords Tracking integration. Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to. This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Adam
supported this idea
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36 votes
An error occurred while saving the comment Adam
commented
Your competitor Chatify has this feature. Simply add FAQ entries and if anything relevant if found it is suggested by the tawk bot when a user starts conversations.
Adam
supported this idea
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624 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Adam
commented
This is desperately needed. So many chat bots now have a gateway type intro msg where users can interact, get answers to common questions. The good ones plug into customers data as well to retrieve details on orders etc. If tawk could do this I think just about every other chat bot will go under!
Adam
supported this idea
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3 votes
An error occurred while saving the comment Adam
commented
Just to expand... having the Tawk widget search for anything inside the page code or say a specific tag in the dom would be very powerful and allow me to hide something in the page that nobody sees.
The problem with the current triggers is that the title and url are naturally visible to users and it may not always be desirable to code something up for a trigger but make it also visible to the user via the title/url.
For uservoice admin: Note, I posted this request before and it was merged into a totally inappropriate other existing request !!?!
Adam
shared this idea
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10 votesAdam
supported this idea
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3 votesAdam
shared this idea
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139 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our Advanced Trigger includes an option to fire a message based on a Visitor’s search term.
Other conditions for firing a trigger may include Visitor Name, referrer, and search engine.
Learn more about advanced triggers here: https://help.tawk.to/article/advanced-triggers
Adam
supported this idea
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38 votes
An error occurred while saving the comment Adam
commented
I'm desperate for this feature, it would be so incredibly powerful as you could take something very specific about the page content at hand and make a totally custom message depending on exactly where the user is in the site, to really personalise and make the message feel like a human wrote it not a bot.
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70 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. You can check our JavaScript API documentation for a flexible set of methods that may help with your website projects. You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
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8 votesAdam
shared this idea
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7 votesAdam
shared this idea
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Any update on GA integration ?