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Felipe Maurer

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  1. 139 votes
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    20 comments  ·  Feedback  ·  Admin →
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    Felipe Maurer commented  · 

    Allow triggers to trigger based on url variables. So for example domain.com/checkout?showErrors=True would be the url for the checkout process when the user encountered an error while checking out.

    Felipe Maurer supported this idea  · 
  2. 15 votes
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    Felipe Maurer supported this idea  · 
  3. 997 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your request here. The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Felipe Maurer commented  · 

    The 'offline message' email that gets sent customizable.

    It would be good to be able to remove the tawk branding and add our company's design. This way it can be forwarded to a customer without any modification.

    Felipe Maurer supported this idea  · 
  4. 17 votes
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    Felipe Maurer supported this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback  ·  Admin →
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    Felipe Maurer shared this idea  · 
  6. 1 vote
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Felipe Maurer shared this idea  · 
  7. 1,587 votes
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    111 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented. 

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  8. 323 votes
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    16 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas here. These are the answers to your questions/suggestions: 1. Option to only allow agents to join as their alias. Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias. You can protect your identity by creating a new alias the customer sees when you respond to chats. Helpful link: https://help.tawk.to/article/creating-and-managing-aliases 2. Option to only allow admins to remove history. Answer: Agents don’t have the authority to delete chat history. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  9. 88 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We currently don't have an option for hiding chats from other agents or departments. All chats can be viewed by all members of a property. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  10. 823 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. The feature allowing users to enhance Shortcut functions with personalization is currently being constructed. Our engineers are working on it, and updates will be posted once it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  11. 1,019 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions. Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  12. 732 votes
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    52 comments  ·  Feedback » Add-ons  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to. We will take note of your feedback and suggestions. The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Felipe Maurer supported this idea  · 
  13. 3 votes
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    Felipe Maurer shared this idea  · 

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