Ria

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  1. Remove all chat history

    59 votes
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    under review  ·  11 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Ria commented  · 

    Maybe can add the option on the setting to choose will give an access the agent to delete it or not. Because some user maybe do not want their agents delete the history, but some user that has so many agents need it.

    Ria supported this idea  · 
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    Ria commented  · 

    Please to make a feature for agent account can deleted the chat history, as we will have around 100 agents account, it will be so hard for the admin account to check and deleted the history on agent accounts one by one.. It will take forever...
    Pleaseeee add this feature..
    Thank you..

  2. Desktop Notification configuration

    485 votes
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    43 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Here are our Desktop notification options:
    -New Chat
    -Repeat
    -New Visitor
    -New Message
    -Agent Disconnect
    -New Agent Message

    To change your sound settings:

    • Go to the top right of the Dashboard (user icon)
    • then Manage Sounds.

    Helpful links:

    For Google Chrome Notification:
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    Enabling Desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    Managing sound settings and desktop notifications
    https://help.tawk.to/article/managing-sound-settings-and-desktop-notifications

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Ria commented  · 

    Please make a new feature for pop-up desktop notification to be more longer or adjustable. As it is very important for us to be more aware if there is an incoming live chat.

    Ria supported this idea  · 

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