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Emile Chartrand

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  1. Enable Offline mode without dropping active chats - Critical Feature

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    8 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have an option for chatting in Offline mode. Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation. To join the conversation, set your status to 'Online' or 'Away'. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Emile Chartrand commented  · 

    Hi!

    Could you add an option for an agent to go "offline" but to stay active in the chat sessions he's already in?

    It would be very useful - let's say we only have one agent who's already chatting with 3,4+ customers, if he could go "offline" or "hide" from the other online customers in order to put all his attention to his current chats rather than have people wait and get frustrated over the wait, it would be great!

    You guys are awesome, keep it up!

    Emile Chartrand supported this idea  · 

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