Daniel de Segovia Gross

My feedback

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    78 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Full Slack integration with tawk.to is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Daniel de Segovia Gross commented  · 

    +1 for integration support. Slack is, in many respects, a tawk.to competitor. Understood. And you (tawk.to) are worried, if you provide integration, it will make it harder for you to get tawk.to users to convert to your Slack-like features when you release them. But your Slack-like features will need to be better than Slack to get users to convert in any case. So... Why don't you offer Slack integration ASAP, keep the users you have now for which this is a dealbreaker feature (like me), gain the users who are turning away from tawk.to because of no Slack integration, then, when your Slack-like features are ready, make the case for your "better than Slack" offer on its merits?

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