Tobias

My feedback

  1. 9 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Tobias commented  · 

    track knowledge base with facebook pixel

    Tobias supported this idea  · 
  2. 7 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Tobias commented  · 

    Yes please.
    Inside the Chat (https://dashboard.tawk.to/?lang=de#/chat)
    the knowledge base should be searched(done)
    and the link to the found article should be added to the chat with one click, please.

    Tobias supported this idea  · 
  3. 6 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 15 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 20 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/ates

    This new update can add a Knowledge Base search bar to the widget, so your visitors can search and find answers before starting a chat. Our Widget Card feature also lets you show articles, list articles in a Knowledge Base category or share a video in the widget.

    To learn more about how to customize the Widget Cards, visit this link: Customizing the widget header and body cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Tobias supported this idea  · 
  6. 3 votes
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  7. 67 votes
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    10 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    We currently do not have an integration with WordPress and WooCommerce ticketing systems.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to.

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    Tobias commented  · 

    Hi tawk.to team,

    this was one year ago.

    Whats the time table today?

    Tobias supported this idea  · 
  8. 336 votes
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    32 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,
    ,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat.

    An alternative method is to create a Trigger message asking for their information.

    You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Tobias commented  · 
    Tobias supported this idea  · 
  9. 3 votes
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 33 votes
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    4 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Tobias shared this idea  · 
  11. 618 votes
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    43 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Tobias supported this idea  · 
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    Tobias commented  · 

    first thing the visitor needs is an answer to his questions. when the bot can give nice answers then they will be happy.

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    Tobias commented  · 

    yes. please let the bot look inside the text snippets if there is already answer and handover the answer to user. if not good refirect...

  12. 996 votes
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    82 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Tobias commented  · 

    just let them do a survey while waiting.

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