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Craig Rairdin

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  1. 1 vote
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    Craig Rairdin shared this idea  · 
  2. 110 votes
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    20 comments  ·  Feedback  ·  Admin →
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    To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to share your ideas here. At this stage, all offline messages have to be set to Closed once the ticket is created. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Craig Rairdin commented  · 

    Also, when sending your original reply to a chat-converted-to-a-ticket, add the "Send then Close" option that is available when replying to a reply.

    Craig Rairdin supported this idea  · 
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    Craig Rairdin commented  · 

    You were wrong to decline this. We deal with chats that come in "after hours". There is no way the user can respond to the chat because they are long gone. Once we convert to a ticket we have to manually close the original conversation. But if the user replies to our reply, we get a button that allows us to "send and close".

    It is further wrong-headed because you definitely don't want to leave the ticket in its original state. We always mark all of ours as closed because we don't know if the user is going to reply (the vast majority don't) and we don't want to turn ticket-state-management into a full-time job. But if you want to mark it as "answered" or whatever, you still would like to do that when you submit the original reply.

    Furthermore, we have to also mark the original message as closed. So replying to an after-hours conversation is:

    1) Convert to ticket and reply.
    2) Close the original conversation.
    3) Close the ticket (or mark it as some other status if that is your wish).

    This should be:

    1) Convert to ticket, thus closing the original chat.
    2) Reply to the question. When pressing send, choose "send then close".

  3. 24 votes
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    Craig Rairdin commented  · 

    We ignore the customer until they finish. If it looks like they have typed something and simply forgot to press enter, we will ask them if they are finished and remind them they have to press enter before we can see their response. We like the feature in general because it lets us know the customer is still breathing -- just writing a really long response or they are a really slow typist.

  4. 3 votes
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    1 comment  ·  Feedback » New features  ·  Admin →
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    Craig Rairdin commented  · 

    Turns out it's $199/month for their basic package.

    Craig Rairdin shared this idea  · 
  5. 3 votes
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    0 comments  ·  Feedback  ·  Admin →
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    Craig Rairdin shared this idea  · 
  6. 12 votes
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    Craig Rairdin commented  · 

    Documentation for setAttributes() should explain that if you send name, email, and hash, any other values passed in are ignored. They have to be sent in a separate setAttributes() call.

    Craig Rairdin supported this idea  · 
  7. 70 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. You can check our JavaScript API documentation for a flexible set of methods that may help with your website projects. You can find our JavaScript documentation here: https://developer.tawk.to/jsapi/. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Craig Rairdin commented  · 

    This has the advantage of working around shortcomings in triggers and allows one to create more sophisticated triggers.

    Craig Rairdin supported this idea  · 
  8. 24 votes
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    under review  ·  1 comment  ·  Feedback  ·  Admin →
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    Craig Rairdin supported this idea  · 
  9. 48 votes
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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.


    At this stage, we do not have a functions for removingcookies.


    The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.


    To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Craig Rairdin supported this idea  · 
  10. 93 votes
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    To All Our Valued Users, At this stage, there is no option to set up triggers to send messages when the widget is offline. However, our automation/chatbot feature is currently on our roadmap. To address your query about URL-based triggers, this feature is available right now when the widget is online. Learn more in this article: https://help.tawk.to/article/creating-and-managing-triggers. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Craig Rairdin supported this idea  · 
  11. 1,046 votes
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    To All Our Valued Users,, Thank you for choosing tawk.to and for sharing your request here. An automated status change to Away is currently under review. We assure you that this feature is under works and we will update you as soon as it is implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Craig Rairdin supported this idea  · 

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