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  1. 6 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    I agree that the dashboard needs a complete overhaul...

    But your website is built on a wordpress (pre-built) theme (http://rscardwp.px-lab.com/)
    And your 'portfolio' work is also built with purchased themes.

    I'm not sure you would fit the task of rebuilding the dashboard

  2. 1 vote
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    2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    'very soon' ???

  3. 24 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous commented  · 

    Train your agents to not let on that the chat is being seen before they type?

    If someone types, and then deletes - dont mention or reference this 'unseen' message

    Is they type and you respond too quickly - or are typing as they are... dont do this

    All of the problems you mention are resolvable - just by training your agents effecively

  4. 1,047 votes
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    142 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Anonymous supported this idea  · 
  5. 6 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Anonymous shared this idea  · 
  6. 44 votes
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    4 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently do not have an integration with Microsoft Dynamics.

    You can find our supported integrations here:

    https://help.tawk.to/category/integrations
    https://help.tawk.to/category/shopping-cart-integrations

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

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    Anonymous commented  · 

    Is it possible to use the API to talk to a CRM system?

    I think your ticketing system inside tawk.to is great!
    But we use our own CRM system to handle all of our recording etc.

    Anonymous supported this idea  · 

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