27 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users,
At this stage, we currently don’t have a Trigger causing the widget to pop up on mobile devices.
Once the Trigger is fired, it notifies the visitor that there is an unread message. It will show a little red number “1” on the widget.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!