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1. Assign Department(s) to specific landing pages

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   6 comments  ·  Feedback » New features  ·  Delete…  ·  Admin →
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   Admintawk.to (top bird!, tawk.to) responded

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature for assigning Departments to specific landing pages. Here’s how the department function works in the tawk.to chat:
   
   1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.
   
   2. This allows for easy chat take-over, especially if the transfer is from one department to another.
   3.
   In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
   
   4. Currently, there is no feature allowing chats to be hidden from other departments. To learn more, visit this link: https://help.tawk.to/article/creating-and-managing-departments We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

   To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature for assigning Departments to specific landing pages. Here’s how the department function works in the tawk.to chat:
   
   1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.
   
   2. This allows for easy chat take-over, especially if the transfer is from one department to another.
   3.
   In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
   
   4. Currently, there is no feature… more

   Anonymous supported this idea  ·  Apr 3, 2017
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   Anonymous commented  ·  Mar 31, 2017  ·  Edit…  ·  Delete…

   Since we have a feature where user / visitor is selecting a department before chat, it would be nice could automatically redirect user to a specific department based on our database of users bear in mind we know all our visitor as they are private not public or anonymous visitor.

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