Skip to content


My feedback

1 result found

  1. 62 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users, Thank you for choosing and for reaching out. We currently don't have a feature for assigning Departments to specific landing pages. Here’s how the department function works in the chat:

    1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This allows for easy chat take-over, especially if the transfer is from one department to another.
    In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    4. Currently, there is no feature…

    Anonymous supported this idea  · 
    An error occurred while saving the comment
    Anonymous commented  · 

    Since we have a feature where user / visitor is selecting a department before chat, it would be nice could automatically redirect user to a specific department based on our database of users bear in mind we know all our visitor as they are private not public or anonymous visitor.

Feedback and Knowledge Base