Jay

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  1. 936 votes
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    89 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Jay commented  · 

    Would appreciate a response on it.

    Thank you.

    Jay supported this idea  · 
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    Jay commented  · 

    Dear tawk.to devs,

    I am in dire need of some additions in the email notification feature. Even if you make it a paid feature, I'd like to go for it. I am planning to add it on multiple websites.

    Here is what I want:

    1. Custom email subjects - predefined in the property setup. E.g. Sales Chat, Support Chat followed by date or time stamp.
    2. Ability to add different email recipients for each subject. So recipients only get chats relevant to them.
    3. Ability to select the subject during chat - where the email is to be sent - and a prompt to the agent to select the subject if he attempts to close the chat without doing so.
    4. Option to include visitor details (location, device/browser type, referral link, timeline/navigation details) in the email. Helpful for marketing and QA.
    5. Option to display Notes in the email (best on top of the email). Helpful if the recipient only wants to read the summary first and the whole chat later on.
    6. Ability to email the conversation as soon as it ends, not when the visitor leaves the website. Helpful for quick follow ups.
    7. Ability to manually trigger email notification as the chat is happening. Helpful if we need someone to call an irate visitor immediately or elevate a concernt urgently.
    8. An indication in the messaging history as to when the email was sent, with which subject and how many times.
    9. Ability to enable or disable automatic notifications. Leaving it upon the agent's discretion to send notification for a particular chat.

    Please let me know what I need to do to get it implemented asap. This is going to greatly affect my work.

    Highest priority for now is the first three points.

    I'd really appreciate your help on it.

    Regards,
    Jay
    A happy tawker!

  2. 38 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jay supported this idea  · 
  3. 9 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    Jay supported this idea  · 
  4. 1 vote
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    0 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
  5. 233 votes
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    53 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    Hi there dear tawker,

    We are currently planning on developing granular permissions that will solve this problem.

    Hope this will be solved in the near future.

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    Jay commented  · 

    Could you please give us a tentative time for the implementation of this feature? Really need this!!! Thanks!

    Jay supported this idea  · 

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