Ozael

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  1. 25 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Ozael supported this idea  · 
  2. 189 votes
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    24 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, there is no function allowing you to hide chats from other departments, however, I’ve been advised this feature is on our roadmap.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Ozael commented  · 

    I would like only the financial member to have access to the conversations sent to the Financial sector. Messages currently appear to all members. Or does it already exist?

    Ozael supported this idea  · 
  3. 4 votes
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    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Ozael supported this idea  · 
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    Ozael commented  · 

    I think the system groups all the calls by the email entered in the service but I also agree that it could be by another identification such as CPF, CNPJ, not to have to type email every time.

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    Ozael commented  · 

    That would be very interesting.

  4. 50 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    Thank you for choosing tawk.to and for taking the time to share your ideas here.



    Great news! Our CRM (Contacts) is already in the beta stage. 


    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!


    ✔ Add and manage contacts


    ✔ View conversations, customer interactions and points of contact


    ✔ Add and review notes


    ✔ Create and manage tickets


    ✔ Create and sort contacts with custom filters


    ✔ Group contacts into Segments


    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/


    For our latest release, visit this link: https://www.tawk.to/category/updates/ 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call…

    Ozael shared this idea  · 
  5. 1,047 votes
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    142 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    Ozael supported this idea  · 
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    Ozael commented  · 

    Or you can import data from a spreadsheet in excel with name, CPF or CNPJ, email and phone

  6. 31 votes
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    9 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Ozael commented  · 

    Hello! I would like to congratulate you for the excellent work. A suggestion: Make it possible to create and edit the contact record, because if we put some wrong information we can not correct. And I realized that I can not create a new contact to open a ticket (they are created through chat contact). It would be great to be able to create the contacts and edit the alpem fields of having a field for phone

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  7. 7 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Ozael commented  · 

    There is a contact register created according to the visits on the site. It would be interesting to create the contacts manually and also, to be able to select an account already registered for a new ticket. Currently, we have to enter the data every time we make a call for a contact. It would be interesting, too, to have a telephone field.

    Ozael supported this idea  · 

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