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  1. API's for BOT integration into TAWK. It augments live agent service. I believe this makes for a richer visitor experience.

    19 votes
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    1 comment  ·  Feedback » New features  ·  Admin →
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    Anonymous shared this idea  · 

  2. Artificial Intelligence Bot

    642 votes
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    48 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Automation and agent allocation is currently on the development roadmap. Our engineers are working on it and updates will be posted once it has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Anonymous supported this idea  · 

  3. Make an API.ai chatbot integration with Tawk.to

    242 votes
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    27 comments  ·  Feedback » Integrations  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have an API integration with API.ai chatbot. Our automation or chatbot feature is currently in our roadmap development. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Anonymous commented  · 

    In fact i think some form of automated back end integration is a must for any serious chat application. This does not take anything away from a live human interaction. I believe it augments it. Human communication is well nuanced. AI brings speed and precise information retrieval to the table. Combining both makes for a richer customer experience.

    Just a thought!

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