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TuyenHT

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  1. Ask customer for email / name while chatting. Pre-chat form in chat

    344 votes
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    33 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, , This is Sienna from tawk.to. Thank you for reaching out. At this stage, we only have the Pre-Chat Form to get the details of the visitor before the chat. An alternative method is to create a Trigger message asking for their information. You can also create Shortcuts or canned responses for repetitive questions visitors ask. Setting up Shortcuts saves you time and keeps your responses accurate and consistent. This also ensures that your spelling and grammar are correct. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    TuyenHT supported this idea  · 

  2. Request the input Visitor Phone number

    38 votes
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    3 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Great news! Our CRM (Contacts) is already in the beta stage.

    With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!

    ✔ Add and manage contacts

    ✔ View conversations, customer interactions and points of contact

    ✔ Add and review notes

    ✔ Create and manage tickets

    ✔ Create and sort contacts with custom filters

    ✔ Group contacts into Segments

    To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/

    For our latest release, visit this link: https://www.tawk.to/category/updates/

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    TuyenHT shared this idea  · 

  3. Add phone number of the visitor at the right panel of agents chat screen

    8 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    TuyenHT supported this idea  · 

  4. Saving phone number

    26 votes
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    3 comments  ·  Feedback » New features  ·  Admin →
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    TuyenHT supported this idea  · 

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