Anonymous
My feedback
10 results found
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155 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a static ID or Iframes in our documentation. We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Anonymous
supported this idea
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48 votes
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an HTML option for Trigger messages.
You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.
Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment An error occurred while saving the comment Anonymous
commented
Hello - I would really, really love this feature. Specifically, I need to include html links in my triggers. Any update?
Anonymous
supported this idea
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21 votes
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124 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. This is how the department function works for tawk.to chat.
1. Chats can be assigned to departments, all AGENTS including those who are not assigned there can see the incoming chats, but only those who are assigned to the department will get a notification.
2. This is so to allow easy chat take-over especially if the transfer is from one department to another.
3.
In departments, the other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
4. Currently, there is no set-up to hide chats from other departments. If you have any other questions,…Anonymous
supported this idea
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120 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for taking the time to share your ideas here. At the moment, we currently don't have an integration with Hubspot CRM and Sales. Great news! We are already in the final stages of building our CRM (Contact) product. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help! happy to help!
Anonymous
supported this idea
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9 votes
An error occurred while saving the comment Anonymous
commented
Be advised that this request is technically not possible. Google masks all search terms for privacy reasons.
Other engines only refer the search term from http searches - not https.
In practise this means very few search terms are available to tawk.to
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3 votesAnonymous
shared this idea
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3 votesAnonymous
supported this idea
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Anonymous
shared this idea
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38 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi!
Thank you for choosing tawk.to and for sharing your ideas with us.
Great news! Our CRM (Contacts) is already in the beta stage.
With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!
✔ Add and manage contacts
✔ View conversations, customer interactions and points of contact
✔ Add and review notes
✔ Create and manage tickets
✔ Create and sort contacts with custom filters
✔ Group contacts into Segments
To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/
For our latest release, visit this link: https://www.tawk.to/category/updates/
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at nicola.mangulabnan@tawk.to
Anonymous
supported this idea
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160 votesAnonymous
supported this idea
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Hello, what's the status of this feature?