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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi Takiko,

    This is a good idea.

    Here is a temporary workaround.
    What you can do is, in the “Recipient Email” field put the person you want to assign the ticket to and then from the “Assign to” dropdown pick which agent or department you want the ticket to be assigned to.

    Hope this helps for now.

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    Anonymous commented  · 

    When i have a chat with a client and cannot help the customer right then and there, I would like to convert it to a ticket and write a note about this. Maybe also alert another agent about this. Now I have to write a subject and message, and this is sent to the customer directly. This should at leat be an option to unselect this message going to the client.

    Anonymous supported this idea  · 

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