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80 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, our Knowledge Base only has 2 options for visibility: Public and Private mode. Public articles are available to be read by anyone with access to the URL. Private articles are only visible by your team within tawk.to apps when signed in to the Property associated with the article. Related link: https://help.tawk.to/article/creating-a-new-knowledge-base-article We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment An error occurred while saving the commentAnonymous commented
I completely agree.
Grateful if the knowledge base could be made available for logged in users / customers only.
Thanks.Anonymous supported this idea ·
As a quick solution, you could remove the "View in Full" button in the Tawk Chat widget (as a toggle option in the admin settings), so that the Knowledge Base is then contained entirely within the Tawk chat widget.
That way, admins could then control via the Wordpress plugin, where exactly the Chat widget (and knowledge base) is visible so that it's only available for logged in users, members-only areas etc.