Josh Thompson

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  1. 31 votes
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    9 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Josh Thompson supported this idea  · 
  2. 7 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 4 votes
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  4. 2 votes
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    under review  ·  0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 1,030 votes
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    108 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your request here.

    An automated status change to Away is currently under review.

    We assure you that this feature is under works and we will update you as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Josh Thompson supported this idea  · 
  6. 9 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Josh Thompson commented  · 

    I would go further and ask that it be possible to upload an image to use for the monitoring icons.

  7. 270 votes
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    53 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi there dear tawkers,

    Although this is a good idea, we are not currently planning on expanding the analytics because there are other tools that are made specifically for tracking visitors in this way ex. Google Analytics.

    Josh Thompson supported this idea  · 
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    Josh Thompson commented  · 

    I agree with this feature request. It would be nice to have a persistent history of a user's interactions on the site and be able to access it when they are no longer online. I am using this for a web application that has authenticated users, so I have the details about the user. I could provide a unique identifier for each user to help combine their information across different browsers and sessions. This could also allow showing a graph of their page views over time, etc.

  8. 45 votes
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    10 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,


    This is Sienna from tawk.to. Thank you for reaching out.  


    We currently do not have an HTML option for Trigger messages.


    You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.


    Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards  


    Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site 


    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.


    Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min

    Josh Thompson supported this idea  · 
  9. 57 votes
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    5 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, our Shortcuts feature only supports plain text format.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Josh Thompson supported this idea  · 
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    Josh Thompson commented  · 

    It looks like the knowledge base feature already supports Markdown. So maybe adding markdown support to the chat would be helpful. It might be good to have the option of not supporting markdown for the user and just have it for the agents.

  10. 11 votes
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 29 votes
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  12. 11 votes
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