Anonymous
My feedback
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494 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have an integration with Google Analytics.
We do, however, have our Google Adwords Tracking integration.
Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.
This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking
Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API: https://help.tawk.to/article/google-adwords-tracking
Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!
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62 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a feature for assigning Departments to specific landing pages.
Here’s how the department function works in the tawk.to chat:
1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.
2. This allows for easy chat take-over, especially if the transfer is from one department to another.
3. In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.
4. Currently,…Anonymous
supported this idea
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we've already done that ....