Admintawk.to
(top bird!, tawk.to)
My feedback
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45 votes
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, we do not have a functions for removingcookies.
The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.
To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
An error occurred while saving the comment -
45 votes
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an HTML option for Trigger messages.
You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.
Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
We currently do not have an HTML option for Trigger messages.
You can, however,share links, videos, and linked images in the widget with widget cards and modify widget behavior in your widget settings.
Learn more about widget cards here: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards
Learn how to modify the widget’s behavior here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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48 votes
Hi,
Thank you for choosing tawk.to and for reaching out.
When you first create a property, the default property image includes the first letter of the property name with a random background color.
To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo
Helpful link: https://help.tawk.to/article/how-to-change-your-property-image
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
When you first create a property, the default property image includes the first letter of the property name with a random background color.
To change your property image, go to Administration ➞ Overview ➞ Property Image ➞ Upload Photo
Helpful link: https://help.tawk.to/article/how-to-change-your-property-image
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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49 votes
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don't have an option to duplicate or migrate settings from one Property to another.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your ideas with us.
We currently don't have an option to duplicate or migrate settings from one Property to another.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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51 votes
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51 votes
Hi,
Thank you for choosing tawk.to and for reaching out.
Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
Our JavaScript API documentation provides a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here: https://developer.tawk.to/jsapi/.
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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50 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Great news! Our CRM (Contacts) is already in the beta stage.
With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!
✔ Add and manage contacts
✔ View conversations, customer interactions and points of contact
✔ Add and review notes
✔ Create and manage tickets
✔ Create and sort contacts with custom filters
✔ Group contacts into Segments
To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/
For our latest release, visit this link: https://www.tawk.to/category/updates/
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call…
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
Great news! Our CRM (Contacts) is already in the beta stage.
With tawk.to Contacts, you can manage all of your conversations and customer activity across multiple channels from the inside of your tawk.to Dashboard. And it’s 100% free!
✔ Add and manage contacts
✔ View conversations, customer interactions and points of contact
✔ Add and review notes
✔ Create and manage tickets
✔ Create and sort contacts with custom filters
✔ Group contacts into Segments
To register for testing the Beta release, visit this link: https://www.tawk.to/updates/crm-beta-release-contacts/
For our latest release, visit this link: https://www.tawk.to/category/updates/
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min
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422 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At the moment, we don’t offer language selection before commencing a chat.
Alternatively, create a chat widget for each language.
Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.
Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.
To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
At the moment, we don't offer language selection before commencing a chat.
Alternatively, create a chat widget for each language.
Adding multiple widgets to a Property can be helpful when you want to customize your Widget to match different sections of your website, languages or settings.
Each new widget you add will be in English by default. For each set of pages with a new language, you’ll need to create a new Widget and manually set the language.
To learn more, visit this link: https://help.tawk.to/article/faq-why-add-multiple-widgets
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
You can only hide your chat widget by setting the following conditions:
1. Hide widget when offline
This makes the chat widget invisible when you have no agents online and are not ready to accept chats.
2. Hide widget on load
This makes the chat widget invisible when a visitor navigates to your site.
This is really only useful if you’re launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.
Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
3. Ban specific visitors/locations (e.g. Russia)
Restricting specific visitors from a location will hide the chat widget.
Helpful links:
https://help.tawk.to/article/blocking-the-widget-by-location
https://help.tawk.to/article/banning-a-visitor4. Disable the Trigger while the chat widget is still visible.
Instead of the Trigger banner/automated message popping up on your website, only the…
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your question here.
You can only hide your chat widget by setting the following conditions:
1. Hide widget when offline
This makes the chat widget invisible when you have no agents online and are not ready to accept chats.
2. Hide widget on load
This makes the chat widget invisible when a visitor navigates to your site.
This is really only useful if you're launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.
Helpful link: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site
3. Ban specific visitors/locations (e.g. Russia)
Restricting specific visitors from a location will hide the chat widget.
Helpful links:
https://help.tawk.to/article/blocking-the-widget-by-location
https://help.tawk.to/article/banning-a-visitor4. Disable the Trigger while the chat widget is still visible.
Instead of the Trigger banner/automated message popping up on your website, only the chat widget will appear.
Helpful link: https://help.tawk.to/article/creating-and-managing-triggers
I hope these suggestions will help.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
The automation for our Help Center/Knowledge Base is currently not available at the moment.
We’re continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
The automation for our Help Center/Knowledge Base is currently not available at the moment.
We're continuing to build out our Messaging and Knowledge Base products and have taken on your suggestions. We will post updates once the feature has been implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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6 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.
The greetings can only be modified separately if you remove the Pre-chat form.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, the Pre-chat form message will stay the same whether you have the Online or Away status on your chat widget.
The greetings can only be modified separately if you remove the Pre-chat form.
We've acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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4 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don’t have a folder or language filter for SPAM messages.
What we have, however, is the BAN feature that restricts users from using your chat widget.
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor2. Banning/blocking the widget by location
You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
At the moment, we don't have a folder or language filter for SPAM messages.
What we have, however, is the BAN feature that restricts users from using your chat widget.
1. Banning a visitor
You can ban specific visitors from your active chats and offline messages.
Visit this link to learn more: https://help.tawk.to/article/banning-a-visitor2. Banning/blocking the widget by location
You can block a specific country, such as Russia in your case, to hide the widget from visitors of that country.
Helpful link: https://help.tawk.to/article/blocking-the-widget-by-location
We have taken note of your suggestion and will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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5 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
At this stage, we don’t have a feature to route customers directly to a designated agent or Department.
Alternatively, you can follow these suggestions:
1. Direct Chat Link/Profile Page
Your visitor can directly send you a message using your Direct Chat Link/Profile Page.
This is useful when returning visitors want to reach out to a specific Agent.
To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page
2. Pre-Chat Form
A Pre-Chat Form requires a visitor to answer a set of questions before a chat commences.
You can set up a Pre-Chat Form allowing visitors to either request a Department or choose an agent’s name from a list of multiple agents.
Follow these steps to set up your Pre-Chat Form:
In your Dashboard, click the Admin gear icon in the left sidebar.
Select Widget Content.
Enable the Pre-Chat form…An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
At this stage, we don't have a feature to route customers directly to a designated agent or Department.
Alternatively, you can follow these suggestions:
1. Direct Chat Link/Profile Page
Your visitor can directly send you a message using your Direct Chat Link/Profile Page.
This is useful when returning visitors want to reach out to a specific Agent.
To learn more, visit this link: https://help.tawk.to/article/editing-your-personal-profile-page
2. Pre-Chat Form
A Pre-Chat Form requires a visitor to answer a set of questions before a chat commences.
You can set up a Pre-Chat Form allowing visitors to either request a Department or choose an agent's name from a list of multiple agents.
Follow these steps to set up your Pre-Chat Form:
In your Dashboard, click the Admin gear icon in the left sidebar.
Select Widget Content.
Enable the Pre-Chat form by toggling the Pre-Chat Form button to on.
Select the Department/multiple choices.Helpful link: https://help.tawk.to/article/using-the-pre-chat-form
3. Department
If you choose to set up a Department in your Pre-Chat form, please note how this feature functions:
Chats can be assigned to Departments. All AGENTS, including those who are not assigned there, can see the incoming chats. However, only those who are assigned to the Department will get a notification.
This makes it easy to take over a chat — especially if the transfer is from one Department to another.
When a chat is assigned to a Department, the other Agents only hear the notification sounds if there are no Agents currently online in the Department the visitor has selected. The only time the notification rings for all Agents is when there are no Agents currently online for the Department selected. This prevents the chat from going unanswered.NOTE: Be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive. Statistically, it is known to reduce engagement by up to 37%.
4. Multiple choice option
You can now add Agent names to the multiple-choice fields of your Pre-Chat form. E.g.,
(Question) Please select the specialist you would like to speak with:Option 1: Lisa - Sales Department
Option 2: Ted - Technical Support
Option 3: Others - General InquiryOnce the visitor selects an option, a Trigger or an automated message will fire stating the agent's Direct Chat link. E.g.,
The user-selected option 1 (Lisa - Sales Department).
Trigger message: To speak directly to Lisa, please click this link: www.tawk.to/lisaSales. You will be directed to the Agent's direct chat page.
The visitor will be redirected to another tab on the agent's profile page.
The video link below will show you the final output of using a Trigger with multiple choices:
https://www.loom.com/share/e970b9a189ae4217aac9eae6a72be6215. Trigger with the Agent's Direct Chat Link
To set up the Trigger, follow the steps below:
a. Select Admin (gear icon) > Trigger > Add Trigger
b. Select Trigger Type > Advanced
c. Type the Trigger Name and Description
d. CONDITION > Run Trigger > When a visitor sends a chat
e. CHECK > All of the following conditions
>Message > Contains > (keyword you referenced earlier, e.g Lisa)
f. ACTIONS > Send message to visitor > Agent Name > MessagePlease note: Create an Advanced Trigger for each option of your multiple choice. This will ensure that all options have a corresponding Trigger message.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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4 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don’t have a feature allowing you to export KB articles.
We’ve acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
At this stage, we don't have a feature allowing you to export KB articles.
We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
-
4 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Adding or inserting HTML code in the Knowledge Base is currently unavailable.
We are continuing to build out our Knowledge Base product.
We’ve acknowledged your request and have forward it to the team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
Adding or inserting HTML code in the Knowledge Base is currently unavailable.
We are continuing to build out our Knowledge Base product.
We've acknowledged your request and have forward it to the team. They will work with this suggestion and will add the feature in due course.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
-
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Our chat widget supports emojis and is available when sending messages to your customer.
The icon is located on the lower right side of the active chat window.
Text format customization, image attachment and banners are currently not available.
We are continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
Our chat widget supports emojis and is available when sending messages to your customer.
The icon is located on the lower right side of the active chat window.
Text format customization, image attachment and banners are currently not available.
We are continuing to build out our Messaging product and have taken on your suggestions.
We will post updates once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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1 voteAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.
Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!
We will post updates once this feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for sharing your challenge here.
Our SEND ICON (arrow icon beside a smiley) on the chat widget is currently available on mobile devices only — not on the desktop.
Our engineers are working towards this enhanced feature and it will be available on both mobile and desktop very soon!
We will post updates once this feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
-
3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
This is Sienna from tawk.to. Thank you for reaching out.
Our Remove Branding Add-on includes the customization of footers in support emails and tickets.
However, it is not yet available for email invites.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
This is Sienna from tawk.to. Thank you for reaching out.
Our Remove Branding Add-on includes the customization of footers in support emails and tickets.
However, it is not yet available for email invites.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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3 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don’t have a feature passing contact information from an external Pre-Chat Form to tawk.to.
We do, however, have Webhooks that supports the following events:
Chat Start
Chat End
New TicketFor more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/
We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Admintawk.to
(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
We currently don't have a feature passing contact information from an external Pre-Chat Form to tawk.to.
We do, however, have Webhooks that supports the following events:
Chat Start
Chat End
New TicketFor more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/
We also have a JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.
You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
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579 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automation through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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(top bird!, tawk.to)
commented
Hi,
Thank you for choosing tawk.to and for reaching out.
Full Slack integration with tawk.to is currently unavailable.
However, you can set up workflow automations through Zapier.
For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.
Read more and get started here: https://developer.tawk.to/zapier/.
This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!
Hi,
Thank you for choosing tawk.to and for taking the time to share your ideas here.
At this stage, we do not have a functions for removingcookies.
The tawk.to widget uses several types of cookies to help you communicate more effectively with your customers.
To learn more about tawk.to cookies and their functions, visit this link: https://help.tawk.to/article/what-are-tawkto-cookies-and-what-do-they-do
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
Alternatively, you can reach me here at sienna.rubio@tawk.to or book a call here: https://calendly.com/siennarubio/30min