Admintawk.to (top bird!, tawk.to)

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  1. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Nhutjjjj,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    I wanted to clarify if you are referring to an SMS feature? If yes, we currently we don't have Phone SMS and voice dialer functions but both features are already on the roadmap.

    Rest assured, your suggestion has been submitted to our engineers. We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  2. 1,366 votes
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    planned  ·  129 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jackie,

    We thank you and appreciate the patience and continued support over the years.

    As per our development team, we are waiting to roll out a huge update to the architecture of the software in order for this feature to release. As you can appreciate, unfortunately, things don't always go to plan, and other product launches need to be prioritized for the sake of progress.

    Rest assured, this has already been raised and the update is currently in progress. We will post updates once the feature has been approved and implemented.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your feedback and suggestions.

    Enabling queue is currently under works. Our engineers are continuously working to provide an excellent product for all our users and businesses.

    We assure you that this feature is planned and we will update you as soon as it is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Chris!
    This is a different request: "Agent/department routing", which could be found here:
    https://tawk.uservoice.com/forums/228427-feedback/suggestions/19614094-agent-department-routing
    But yes, they are quite related to each other, so would be considered together when we will start planning of implementing those features

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Esteban!
    No, unfortunately, at the moment there is no estimate when we will start work on this feature.

  3. 1 vote
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Adenoe,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Facebook integration is already on our future roadmap.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  4. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Brendan,

    This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base.

    We are continuing to build out our knowledge base product.

    We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  5. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Bahattin,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don't have an option to edit the translation of the START CHAT button.

    We welcome your assistant in helping us translate tawk.to by visiting the following links:

    1. Web dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Let me know if this helps or if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!"

  6. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment we can't modify the translated error message of the pre-chat form.

    It would be great if you can help us translate tawk.to by visiting the following links:

    1. Web dashboard here > https://crowdin.com/project/tawk/
    2. Android app here > https://crowdin.com/project/tawk-android
    3. iOS app here > https://crowdin.com/project/tawk-ios

    Let me know if this helps or if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  7. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jeff,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don’t have an option to log in as Invisible.

    The best option we can provide at this stage is through our Scheduler.

    If you have set a Scheduler, you can still monitor your users even when your chat widget is offline.

    Example:

    The Scheduler's purpose is to make the chat widget go offline — even if there are Agents logged in.

    Let's say you’ve scheduled your widget to appear online from 9 AM - 5 PM, if you log in before 9 AM, you can still monitor your visitors without receiving any chats. However, your chat widget will stay offline and the visitor will get the offline form.

    The same thing happens when the clock hits 5 PM. Even if there are agents online, the chat widget is forced to go offline.

    For more information, visit this link: https://help.tawk.to/article/using-the-widget-scheduler

    I hope this suggestion addresses your concern.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to. here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!"

  8. 31 votes
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    2 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, we don't have an integration with MS Teams.

    I have submitted this request to our engineers and will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min; I'd be happy to help!

  9. 713 votes
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    under review  ·  42 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions.

    The co-browsing feature is currently under review. Our engineers are working towards this enhanced feature which will allow you to enjoy a better collaboration with your users.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. 765 votes
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    61 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    The feature allowing users to enhance Shortcut functions with personalization is currently being constructed.

    Our engineers are working on it, and updates will be posted once it is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Johar!
    No, at the moment it's not implemented.
    I've merged your request, so there won't be duplicates and once we implement it, we would notify everyone who are subscribed to the request.

  11. 856 votes
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    65 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    The customizing tickets via email feature has already been submitted to our engineers. Rest assured that this feature is planned and updates will be posted once it is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. 918 votes
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    126 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi dear tawkers,

    It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
    No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.

    Will keep you updated!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    The user interface is one of the areas in which our engineers are working hard to make sure we provide an intuitive and user-friendly tool for all our customers.

    We assure you that this feature is currently under review and updates will be posted once they are implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Jean!
    Thank you for the positive feedback :)
    We haven't got such request yet, you can create it so it could be easily found by other users to upvote and for us to review it.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Ben!
    For font customization you can upvote next suggestion:
    https://tawk.uservoice.com/forums/228427/suggestions/20374378

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    Admintawk.to (top bird!, tawk.to) commented  · 

    you can change the site from within the "theme" settings in the dashboard.

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    Admintawk.to (top bird!, tawk.to) commented  · 

    This could be achieved by some inline css..

    Just add this directly AFTER the chat widget code to make to go to the right:

    <style>#tawkchat-minified-iframe-element{right:0px!important;}
    #tawkchat-iframe-container{right:0px!important;}</style>

    or to the left edge :

    <style>#tawkchat-minified-iframe-element{right:0px!important;}
    #tawkchat-iframe-container{right:0px!important;}</style>

    Modify the 0px to move it from the left or right, respectively.

  13. 935 votes
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    under review  ·  74 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  14. 1,014 votes
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    under review  ·  98 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for sharing your request here.

    An automated status change to Away is currently under review.

    We assure you that this feature is under works and we will update you as soon as it is implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Thank you, Rylan!
    Yes, the trigger "Chat Rescuer" can be used to reply to visitor if agent haven't responded for X time.

  15. 1,030 votes
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    started  ·  130 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts
    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. 1,064 votes
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    planned  ·  91 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions here.

    We took note of your feedback and integrations with 3rd party apps are currently underworks.

    Rest assured that our engineers are looking into it and we will update you as soon as it is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  17. 1,423 votes
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    planned  ·  81 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At the moment, we don't have a direct Chat transfer to another agent. Rest assured that this feature is currently planned and our engineers are working towards its completion. The software upgrade will be posted as soon as it is implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  18. 19 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Alan,

    Thank you for choosing tawk.to and for reaching out.

    We currently don't have a feature that will automatically include your customer's name in the message.

    An alternative way to capture your customer’s details is to use the Pre-Chat form.

    The form will require the visitor to fill in the fields such as their name and email address, a phone number and location.

    Once you have retrieved your customer’s information, you can send them a personalized message.

    You can even create shortcuts for repetitive replies and add their name before sending the message.

    These canned responses can be used while chatting with visitors. They save you time and make sure your responses are accurate and consistent. They also ensure spelling and grammar are correct.

    Please note: The Pre-Chat form can act as a deterrent to some visitors and in turn reduce your engagement rate. Statistically, using the Pre-Chat form is known to reduce engagement by up to 37%.

    Learn more about PRE-CHAT FORM: https://help.tawk.to/article/using-the-pre-chat-form
    Learn about SHORTCUTS: https://help.tawk.to/article/creating-and-managing-shortcuts

    If you have additional questions or just want to speak with someone, book a free call with me at https://calendly.com/siennarubio/30min. I'm happy to assist

  19. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Abhishek ,

    Thank you for choosing tawk.to and for sharing your question here.

    Currently, we don’t have a Settings feature allowing you to choose separate positions for the widget on desktop and mobile.

    Both desktop and mobile will have the same position on your website.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    To learn more about Changing the appearance of the chat widget: https://help.tawk.to/article/changing-the-appearance-of-the-chat-widget
    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min; I'd be happy to help!

  20. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, the only way to remove inactive/obsolete properties is to delete the property.

    Once you've deleted a property, there is no way to recover your property, settings, or any information associated with it, so consider your options carefully before taking the final action.

    Please note: You can still use your tawk.to account even if the property is deleted.

    To learn more visit this link: https://help.tawk.to/article/deleting-your-property

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to. here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

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