Admintawk.to (top bird!, tawk.to)

My feedback

  1. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jocelynn,

    Thank you for choosing tawk.to and for reaching out.

    Your suggestion about non-binary avatars has been submitted to our engineers.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help

  2. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Tomas,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    Your suggestion about Regex has been submitted to our engineers.

    We will post updates once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!"

  3. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    I wanted to verify what specific webhook feature related to messages that you wanted to request?

    Our engineers are currently working on improvement and updates will be posted once the feature is implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  4. 430 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    51 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    The widget size can be modified if you choose to have the ‘rectangular shape’ as your chat widget. You can also change the message that appears on the minimized chat widget in the Widget Content settings and even modify how sharp the edges appear.

    Font and other size features of the chat widget have already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    The widget size can be modified if you choose to have the 'rectangular shape' as your chat widget. You can also change the message that appears on the minimized chat widget in the Widget Content settings and even modify how sharp the edges appear.

    Font and other size features of the chat widget have already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Are you referring to the font used in the Dashboard or the Chat Widget?

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Peter!
    No, the request ` Font Size for Windows App` is different – it is a request to change font size in Windows app (for agents), but here for visitors - in the widget.

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi, Peter!
    No, the request ` Enable users to change font type and size on the chat Widget` is different - request to change font for widget (for visitor side), but here for the tawk.to Windows app (for agent side).

  5. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    Multiple agents can join a chat and answer the end-user but you can't create a "group chat" internally on your dashboard UNLESS you invite the client to the conversation as an agent.

    You can add the client to the group since chats are only accessible to all your agents/admin. It allows you to chat with agents/admin in an asynchronous conversation.

  6. 99 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    6 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with u

    We currently do not have integration with Flutter.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Flutter Integration has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  7. 186 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    23 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, there is no function allowing you to hide chats from other departments, however, I’ve been advised this feature is on our roadmap.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,
    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, there is no function allowing you to hide chats from other departments, however, I've been advised this feature is on our roadmap.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  8. 366 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    55 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  9. 534 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    28 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.

    Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    To all our valued users,

    Thank you for choosing tawk.to. We have taken note of your feedback and suggestions.

    Whatsapp Integration is currently in a review process and on our roadmap as a future feature release. We will update you once this new feature has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. 600 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    39 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  11. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Philip,

    This is Sienna from tawk.to. Thank you for reaching out.

    To address your concern I'd suggest creating an Advanced Trigger message.

    A Trigger works by sending an automated message when specific pre-set conditions are met.

    Example: Your multiple-choice message is:
    Please choose a color.
    Option 1: Red
    Option 2: Blue

    If the user selected Option 1, the Trigger message will say
    ""Thank you for choosing Red. Red is a strong color. Please click this link for more info about Red: www.redcolor.com""

    The same goes for Option 2 but with a different message.

    Here are the steps to follow to create the Advance Trigger Message:

    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions
    1. Message > Contains > (BASE ON THE EXAMPLE ABOVE, WRITE THE KEYWORD ""RED"") You have to input a keyword or any keyword that was stated on your multiple-choice option

    I have personally tested these settings and the Trigger message pops-up after I chose an answer from the multiple choices.

    I hope this addresses your concern. If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  12. 12 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Shahar,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    This feature has already been submitted to our engineers.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  13. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We have a Reporting section where you can view chat analytics such as: Chat Volume, Missed Chats, Average Chat Duration, User Satisfaction, and First Response Time.

    You can also view reporting on Tickets, covering areas such as Volume New Tickets, Solved Tickets, Ticket Source, Resolution Time, Tickets Reopened and First Response Time.

    You can do this by following the steps below:

    1. Click Reporting (Graph icon of the left sidebar bar, 5th icon from the top)

    2. Select the site or tawk.to page you want to view reporting for from the dropdown menu at the Top Left of the Reporting screen.

    A Google Adwords conversion tracking integration is now also available!

    Google Conversion tracking can access the correlation between ad clicks customer engagement with chat on tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API : https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  14. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    One suggestion to help identify users and non-users is to set-up a pre-chat form. You can request visitors input their email address and select the department they wish to speak with before they join the chat.

    Just be aware that enabling a Pre-Chat Form is likely to decrease the number of chats you receive.

    To learn more click here: https://help.tawk.to/article/using-the-pre-chat-form

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  15. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Alejandro,

    Thank you for choosing tawk.to and for reaching out.

    Agent transfer is one of the new features that are currently in development. Our engineers are working on it and we will update you once this is implemented.

    In the meantime, I would suggest you create a Chat Rescuer Trigger Message.

    This trigger is used to auto-respond to messages if agents don't respond in time. You can set a delay message to activate from 10 seconds, and up to 1 hour.

    Example: If no agents responded to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP."

    To know more visit this link : https://help.tawk.to/article/creating-and-managing-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  16. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    "Hi Alejandro!

    This is Sienna from tawk.to. Thank you for reaching out.

    I would recommend activating your Chat Rescuer.

    This trigger is used to auto-respond to messages if agents don't respond in time. You can create a message asking for their contact details. The trigger can be set anywhere between 10 seconds, and up to 1 hour.

    Example: If no agents responded to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - ""Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP.""

    To know more visit this link : https://help.tawk.to/article/creating-and-managing-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!"

  17. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Dan!

    Thank you for choosing tawk.to and for sharing your challenge here.

    I recommend activating the basic Chat Rescuer.

    This trigger is used as an auto-respond message if agents don't respond within a certain time. You can create a message asking visitors for their contact details. The trigger can be set to activate from 10 seconds, and up to 1 hour.

    Example: If no agents have responded to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP."

    To know more visit this link : https://help.tawk.to/article/creating-and-managing-triggers

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  18. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    You can set-up a Trigger message with different delays.

    By default, your Welcome Trigger is set to 30 seconds delay. You have the option to change it to NO DELAY (message fires instantly) or up to 10 seconds to an hour delay.

    As soon as a visitor makes their way to your site, the Welcome notification will start counting down before firing. This means every visitor on your site will eventually receive the trigger as long as they stay on the site for the length of time set by the delay. Even if they move to a different page they will receive this notification.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  19. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Joseph,

    Google Adwords conversion tracking integration is now available!

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API : https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  20. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    You can set-up a Trigger with a specific keyword such as Covid and Job.

    I have personally tested these advanced trigger settings and the trigger successfully fires.

    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor requests a chat

    5. Under CHECK > All of the following conditions
    1. Message > Equals > Covid (THIS IS YOUR KEYWORD)

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name

    8. Type your message
    ( YOUR VISITOR MUST SEND A MESSAGE WITH THE KEYWORD ""COVID"" FOR THE TRIGGER TO SEND)

    I hope this addresses your concern.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

Feedback and Knowledge Base