Admintawk.to (top bird!, tawk.to)

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  1. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi L!

    Thank you for choosing tawk.to and for sharing your question here.

    Yes, we still have our ""Hide widget on mobile"" function!

    To hide the widget when you're offline:

    1. Click ""Admin""
    2. Click ""Chat Widget ""
    3. Look for Visibility Settings
    4. Toggle ""Hide widget when offline""
    1. Modify your Away status message.

    For more information: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site


    Have additional questions, or just want to speak with someone, book in a free call with me here, I'm happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)""

  2. 27 votes
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    6 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

    Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I’vecreated. (Example: “Hi, Thank you for reaching out”)

    You can do as follows:
    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name and your message
    (This is where you can input a message letting your customer know that the chat has been initiated.)

    I hope…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Emma,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback.

    Definitely! You can create a trigger that fires after your visitor fills in the form. I have personally tested these advanced trigger settings and the trigger successfully fires with the message I'vecreated. (Example: "Hi, Thank you for reaching out")

    You can do as follows:
    1. Select Administration Section > Trigger > Add Trigger

    2. Select Trigger Type > Advanced

    3. Type the Trigger Name and Description

    4. Under CONDITION > When a visitor sends a chat message

    5. Under CHECK > All of the following conditions 1. Account Status > Equals > Online

    6. Under ACTIONS > Send message to visitor

    7. Type the agent’s name and your message
    (This is where you can input a message letting your customer know that the chat has been initiated.)

    I hope these settings address your concerns.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  3. 3 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jimmy,

    This is Sienna from tawk.to. Thank you for sharing your challenge with us.

    For me to assist you further, I will need your website URL or your Property ID. I will also need to verify if the tickets you created contained the visitor's name and email address?

    Please reach me here on chat: tawk.to/siennarubio or; via email sienna.rubio@tawk.to so I can assist you further.

    Thank you and talk to you soon!

  4. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for sharing your feedback here.

    We do have a pop-up notification for new visitors using the mobile app and the desktop.

    For desktop users using Google Chrome, you can configure the notification to allow pop-ups on your browser.

    Visit these link for desktop settings:

    1. Enabling desktop notifications
    https://help.tawk.to/article/enabling-desktop-notifications

    2. Google Chrome Turn notifications on or off
    https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

    For mobile settings:

    1. iOS App: Enabling sound and badge notifications
    https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios

    2. Android App: Notification Fixing How-tos
    https://docs.google.com/document/d/1upu3o-_qlFRNhowNV1-MDUbisTFuhucH9pWRES1L_AE/edit

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  5. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Llana!

    Thank you for choosing tawk.to and for sharing your question.

    In relation to your concern, we have an end Chat method available to review in our JS API.
    You can visit this link for more information: https://developer.tawk.to/jsapi/

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  6. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Tersoo!

    Thank you for choosing tawk.to and for sharing your challenge here.

    You can follow any of the following recommendations as a way to secure visitor details when you're not available.

    1. Modify your Away status message.

    Away Status means you are online and available to answer chats but have set the widget message to say "Away" - to set the visitor's expectation that you may or may not be available to answer their chat. Create an Away message telling them you are currently unavailable and ask them to leave their name and email address.

    Visit this link to know more: https://help.tawk.to/article/changing-your-online-status

    2. Activate your Chat Rescuer.

    This trigger is used to auto-respond to messages if agents don't respond in time. You can set a delay message to trigger anywhere between 10 seconds, and up to 1 hour.

    Example: If no agents responded to an incoming chat for about 20 seconds, the Chat Rescuer Trigger can be set to spring into action with a message like this - "Thanks for your patience. We are currently unavailable at the moment, please leave your name and email and we will get back to you ASAP."

    Link for more information: https://help.tawk.to/article/creating-and-managing-triggers

    3. Add a pre-chat form.

    You can add a Pre-Chat Form requiring the visitor to answer set questions before a chat commences. Fields can include their name and email address, even a phone number and location. However, be aware the form can act as a deterrent to some visitors and and in turn reduce your engagement rate. Statistically, is known to reduce engagement by up to 37%.

    To see a pre-chat form is use, visit the widget on our site - https://help.tawk.to/article/using-the-pre-chat-form

    Once you have a visitors details, chats can be converted to tickets and responded to at a later date (via the messaging tab in your dashboard).

    I hope these suggestions address your concerns.

    Have additional questions, or just want to speak with someone, book in a free call with me here, I'm happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)"

  7. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Perhaps I'm not understanding the question correctly, but that's as simple as copying and pasting the content of an article directly into the chat. Is this what you're asking?

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  8. 7 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Edward!

    Thank you for choosing tawk.to. We will take note of your feedback and suggestions. We value your input and thank you for the continued support.

    At this stage, the trigger message will activate on both platforms; desktop and mobile phone. However, on the mobile phone, the message won't pop-up - instead it will indicate to the customer they have a missed message in the form of a red number (similar to when you have a text message that is yet to be red. Once the visitor expands the chat widget, they'll be able to see the trigger message you've set.

    Have additional questions, or just want to speak with someone, book in a free call with me here, I'm happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)

  9. 3 votes
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    14 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for sharing your challenge here.

    We do have mobile apps for Android and iOS! With the tawk.to mobile app, you can answer chats on the go, manage property settings, edit shortcuts, and much more. The app is free and you can find it on the Google Play Store and App Store.

    For Android Devices:
    1. Download the Android app here: https://play.google.com/store/apps/details?id=to.tawk.android

    2.To make changes to how your widget acts on your site on your Android device:
    https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android

    For Apple Devices:
    1. Download the iOS app here:
    https://itunes.apple.com/app/tawk.to/id907458277?mt=8

    2. To make changes to how your widget acts on your site on your iOS device:
    https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site-on-ios

    Have additional questions, or just want to speak with someone, book in a free call with me here, I'm happy to assist Business Messaging Advice with Sienna (https://calendly.com/siennarubio/30min)

  10. 15 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    We're still working on the Whitelabel add-on for the hosted KB, but it will be launched very soon!

    As pricing has not yet been confirmed I suggest we keep in touch so I can provide you an update as soon as it's available.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  11. 6 votes
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    2 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support of our product. (as above)

    With regards to your concern, I have personally tested the advance advance trigger function you're referring to, and as far as I can see, the message (""Hi, How may I help you?"") comes up once the visitor opened the chat widget.

    Here are the settings to follow:

    1. Make sure that the Pre-chat form is disabled on your Chat Widget settings.

    2. Click the Administration section > Chat Widget > Widget Content >
    Edit Content > Pre chat Form > toggle to disable the function.

    3. Create an Advance Trigger: Click the Administration section > Triggers > Add a Trigger> Trigger Type > Advanced

    4. Under the Edit Trigger > Type the Trigger Name and Description > Run Trigger> When a visitor has loaded the chat widget > 1. Visitor status > Equals > Online >

    5. Under Actions select these settings> 1. Send a message to visitor >
    type the Agent's Name and message (Example: ""Hi, How may I help you?"") > select Agent's Image > Save

    Let me know if that works or should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  12. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    We do offer video tutorials for users that will assist you in fast-tracking the learning process and help you maximize your understanding of the dashboard and the software.

    Check out our academy videos here:
    https://www.tawk.to/academy/introduction/

    Alternatively, you'll find a tawk.to video tutorial here:
    https://www.youtube.com/watch?v=f0KsdPXGzzY

    For more information on getting started visit this link: https://docs.tawk.help/category/getting-started

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  13. 4 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    With regards to your concern, we currently don't have the option to hide your IP address, however, you can ban your IP address with the same result.

    Your IP address will not appear in the Monitoring section and when you try to access your website on any of your device/s you won't be able to see the chat widget either.

    Visit this link to know more: https://docs.tawk.help/article/managing-the-ban-list-for-your-personal-profile-page

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help! "

  14. 30 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    With regards to this concern, once the members were removed from the property, you won’t be able to delete their names manually in the group chat list.

    I would recommend asking the members to “leave” the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members.

    To know more about Group Chats, visit the following links:

    1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat

    2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs

    3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: …

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Anthony!

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    With regards to your concern, once the members were removed from the property, you won't be able to delete their names manually in the group chat list.

    I would recommend asking the members to ""leave"" the chat group first before deleting them in the property or deleting their account.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  15. 3 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    With regards to your concern, you can retrieve the reports of the liked and disliked chats by selecting the User Satisfaction category under Reporting. You can also monitor your agent's performance through their chat ratings.

    Here's the process of retrieving the User Satisfaction reports:

    1. Click the Reporting section. A graph icon of the left sidebar bar, 5th icon from the top.

    2. Click the User Satisfaction category. You can view the summary report
    of how many Negative, Positive, and Neutral sentiments the property received from your visitors including the dates. To check the agent's statistics, select the specific agent and/or specific tags to view their chat ratings.

    3. Option to download these reports as a CSV file.

    At the moment we don't have a reporting section to monitor triggers, and this also refers to the chat rescuers.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  16. 3 votes
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    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. We value your input and we thank you for the continued support toward our product.

    With regards to your concern, you can export contacts under the Messaging section.
    Here's the process of exporting the contacts:

    1. Go to Messaging
    2. Select the Property
    3. Click on Contacts under the Property
    4. Click the "download" icon on the top right side

    You will receive an email to download a .csv file containing the name and email address of all your contacts.

    Visit this link for more information: https://help.tawk.to/article/exporting-contacts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  17. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    Google Adwords conversion tracking integration is now available!

    Google Conversion tracking can help you see how effectively your ad clicks lead to valuable customer interaction with tawk.to.

    This article explains how to create a conversion action to track visitor engagement with the widget. You can find the sample code and tutorial here: https://docs.tawk.help/article/google-adwords-tracking

    Note: this code example tracks a new chat as a conversion. If you would like the conversion to occur on some other metric, please refer to our Javascript API : https://help.tawk.to/article/google-adwords-tracking

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  18. 1 vote
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    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi!

    This is Sienna from tawk.to reaching out.

    At the moment we haven't released any integrations with our ticketing system yet. If you would like to use your CRM instead, you can integrate the contact/ticket form in a custom tab. Then all submitted tickets would show up on your CRM.

    For more information about creating Tabs: https://help.tawk.to/article/creating-and-managing-tabs

    I also need to get more information from you to better assist you.

    1.What is your website URL or your property ID?

    2.What CRM you are trying to integrate with tawk.to?

    3.What is the scope of their desired integration?

    Please reach me here on chat: tawk.to/siennarubio or; via email sienna.rubio@tawk.to so I can assist you further.

    Thank you and talk to you soon!

  19. 24 votes
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, currently, we don’t have the feature where the user can input their details while in an active chat.

    However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Daniel,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product.

    In relation to your concern, currently we don't have the feature where the user can input their details while in an active chat.

    However, I suggest using the shortcut feature to create relevant and useful canned responses. This will assist you to retrieve their details while your agents are on chats.

    Visit this link to know more: https://help.tawk.to/article/creating-and-managing-shortcuts

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  20. 503 votes
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    79 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    At the moment, we can monitor the agent’s performance through User Satisfaction reporting.

    This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent’s statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d…

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    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions.

    We value your input and we thank you for the continued support toward our product. We assure you that we are continuously working to provide excellent customer support and improve our product - in our pursuit to deliver a great tool for business and an enjoyable user experience overall.

    Currently, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature
    in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent.

    To check the agent's statistics for User Satisfaction, do the following:

    1. Select the Reporting section on the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Option to download the report as CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

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