Thank you for the request.
At the moment there is no emoji customization, but they could be disabled:
We have released new options under Widget Settings, including ’Disable emoji selection`.
Those options could be found in Admin – select required asset (widget) – Widget Settings.
After disabling emoji, they can continue to be downloaded until download script won't be removed from Cloudflare cache.
It can take awhile to be cleared, maybe couple of hours. After that emoji won't be downloaded with the widget.
The colour should change on both. Maybe requires to clear cache/cookies. If problem persists, please write to firstname.lastname@example.org and describe the issue, thank you!
You can upvote such request here: https://tawk.uservoice.com/forums/228427-feedback/suggestions/17237570-mobile-and-desktop-widget-independent-positioning
Sorry, at the moment there is no estimate on this
No, currently not, but we agree this feature could be useful.
You can upvote this idea here: https://tawk.uservoice.com/forums/228427-feedback/suggestions/16434910--convert-to-ticket-and-mark-chat-as-closed
Hi there dear tawkers,
We are planning on building an SDK in the future.
No, not yet.
We have still much to do to expand current Android and iOS apps and fill with all required settings, options, features.
Hi! No, at the moment there is no info about estimated time. We are expanding tawk.to app with new features and improvements.
Sorry, at the moment difficult to say. When there will be new info, I will update the main response.
Thank you for your request and feedback.
User will see only impersonated name (Alias), but in history chat (into which visitor chat is converted after some time it is ended and is put in Messaging section) you are able to see real admin name who was serving the chat like – aliasName (adminName).
Of course it requires some info (date/time as you mentioned) to find this chat. BUT also if you know to whom initially belong Alias name you can search by selecting show-chats-only, selecting that admin as Assignee and scroll through chats list looking for one that has two assignees put in dashed boxes.
Such situation should not happen usually, cause if happens – such person should not work in a company, cause he frames other person.
That was not suggested instead of your request, your request is open and can accept other peoples votes, so we could consider implementing this option, but as a possible way how to deal in this situation.
By using same alias:
- agent can ask for help of other(-s) agent(-s) and they can answer from his name without confusing visitor how many agents are in the chat;
- switch with other agent (if he need to go away), visitor might not need to see that person with whom he spoke left;
- if user recreated the chat same alias could be picked so he will think that he is speaking with same person, if that previous agent is unavailable.
All depends on rules in your company, how they need to act in this or other situation.
Google analytics doesn't track Visitors, it tracks sessions. I.e. Bots and scrapers included.
We only track real visitors.
In the future we will have more granular permissions control, which will allow you to turn off reporting.
Thank you for posting your idea. Could you please expand on the functionality you wish to see with the Wordpress plugin?
Thank you for the idea.
We are thinking about this option. In the mean time, check out our currently launched Reporting section. More information here: https://www.tawk.to/updates/new-feature-reporting/
Hope this helps!
We're currently creating a complete reporting section right in the dashboard, with all of the above reports, and a great deal more.
Could you advise of the type of mobile, and browser version that you're using?
Also any screenshots would be greatly appreciated!