Admintawk.to (top bird!, tawk.to)

My feedback

  1. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    4 comments  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    I wanted to clarify — which functions on Android OS are you having difficulties with?

    You can check the following links to learn more about using tawk.to with Android:

    1. Enabling notifications on Android:
    https://help.tawk.to/article/enabling-notifications-on-android

    2. Changing how the widget behaves on your site on Android : https://help.tawk.to/article/changing-how-the-widget-behaves-on-your-site-on-android

    3. Inviting and managing agents on Android
    https://help.tawk.to/article/inviting-and-managing-agents-on-android

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  2. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Nikul,

    Thank you for choosing tawk.to and for reaching out.

    As mentioned by our in-house support, we currently don't support hiding the chat widget in the Quick View popup for Magento 2.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  3. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we only have the integration to add your tawk.to chat widget on your WordPress site.

    We also offer a Webhook function for the following events: Chat Start, Chat End, and New Ticket.

    To learn more, visit the following links:

    1. WordPress Integration and Plug-in: https://help.tawk.to/article/wordpress
    2. Webhooks: https://help.tawk.to/article/creating-and-managing-webhooks

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  4. 47 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Ron,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don't have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  5. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Richard,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don't provide the tawk.to app within another app.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  6. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Jude,

    Thank you for choosing tawk.to and for reaching out.

    We're continuing to build out our product with a Windows environment and have forwarded your suggestion to the dev team.

    We will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  7. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Kerem,

    Thank you for choosing tawk.to and for reaching out.

    We're continuing to build out our mobile app product and have forwarded your suggestion to the dev team.

    They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  8. 0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently don't have an option to generate reports on the number of site visits.

    We do offer the following functions for viewing your properties' activities:

    1. Statistics in the Dashboard — offers a quick snapshot of the traffic on your site
    Live Visitors
    History
    Visitors
    Chats
    Page Views
    Reporting

    Learn more here: https://help.tawk.to/article/understanding-the-statistics-in-your-dashboard

    2. Reporting — download your monthly report

    Chat Analytics
    Chat Volume
    Missed Chats
    Average Chat Duration
    User Satisfaction
    First Response Time
    Tickets
    Volume New Ticket
    Solved Tickets
    Ticket Source
    Resolution Time
    Tickets Reopened
    First Respond
    Knowledge Base Stats
    Articles
    Searches
    Feedback

    3. Weekly Roundups — a snapshot report of the week's activities

    Visits
    Chats
    Offline messages
    Missed chats
    Tickets
    Online hours
    Engagement rate

    We have noted your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  9. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Vinish,

    Thank you for choosing tawk.to and for reaching out.

    We currently offer Webhook functions for Chat Start, Chat End and New Ticket.

    We're continuing to build out our product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  10. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    This is Sienna from tawk.to. Thank you for reaching out.

    As long as you didn’t LOG OUT from the app, you should still be able to answer chats, receive notifications and open the app without logging back in.

    I have tested it on my end, and the mobile app didn’t require me to type my username and password.

    I hope this addresses the issue.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar – https://calendly.com/siennarubio/30min; I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    As long as you didn't LOG OUT from the app, you should still be able to answer chats, receive notifications and open the app without logging back in.

    I have tested it on my end, and the mobile app didn't require me to type my username and password.

    I hope this addresses the issue.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to here is a link to my calendar - https://calendly.com/siennarubio/30min; I'd be happy to help!

  11. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi BetaMrk,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have a feature for creating a hyperlink on texts.

    Alternatively, you can create Shortcuts or canned responses with the exact link of the page. Your link will be clickable for the recipient of your email.

    Shortcuts are template responses you can use while chatting with visitors to save time and make sure your responses are accurate and consistent.

    For more information: https://help.tawk.to/article/creating-and-managing-shortcuts

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  12. 15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    15 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently have Webhook functions for Chat Start, Chat End and New Ticket.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/

    This request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your suggestions.

    We currently have Webhook functions for Chat Start, Chat End and New Ticket.

    For more in-depth information on how our webhooks work, visit our developer portal at developer.tawk.to/webhooks/

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  13. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Chalet la Pause de l'Ours,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have a phone field as part of our Details tab. However, our SMS functionality and voice dialer features are already on our development roadmap.

    We will post updates once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  14. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    2 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing tawk.to

    As per our developer, we transmit our emails through TLS secure channels if the receiving party supports these channels.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Mike,

    This is Sienna from tawk.to. Thank you for reaching out.

    As per our developer, we transmit our emails through TLS secure channels if the receiving party supports these channels.

    I hope this addresses your concern.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  15. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Marcel,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't support RPC for our forms or ticketing form.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

  16. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don't have a feature for sending voice notes and sharing location.

    However, Whatsapp integration is part of our latest development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  17. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your question here.

    We currently don't have a CSAT survey after the chat session.

    What we have is a Sentiment feature that shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.

    If you wish to check the agent's statistics for User Satisfaction, do the following:

    1. Select the Reporting section of the dashboard in the left sidebar
    2. Click the filter icon
    3. Select the agent
    4. Select the option to download the report as a CSV file.

    The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats.

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  18. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Stephen,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    We currently don't have an integration with CloudRadial and other MSP/CSP providers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  19. 3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi Adil,

    Thank you for choosing tawk.to and for sharing your suggestions.

    A Chat Widget Theme is a great idea for helping you personalize your chat widget for your website.

    We are currently in the process of updating our Widget design and Messaging feature.

    We've acknowledged your request and have forwarded it to the development team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

  20. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →
    An error occurred while saving the comment
    Admintawk.to (top bird!, tawk.to) commented  · 

    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, our Shortcut survey has a maximum of four options for multiple choice answers.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I'd be happy to help!

Feedback and Knowledge Base