Shauntelle

My feedback

  1. 9 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    Shauntelle supported this idea  · 
    An error occurred while saving the comment
    Shauntelle commented  · 

    I think it would be beneficial to be able to bulk upload a bunch of questions and answers into the Knowledge Base for the Agents to refer to when assisting customers.

  2. 189 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    24 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    Currently, there is no function allowing you to hide chats from other departments, however, I’ve been advised this feature is on our roadmap.

    Your request is acknowledged and updates will be posted once the feature has been implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Shauntelle commented  · 

    I agree chats coming in once there is the pre-chat form and departments enabled then chats where visitors specify a department should only be visible to agents attached to that department.

Feedback and Knowledge Base