Skip to content

Dan Bullock

← Customer Feedback for tawk.to

My feedback

1 result found

  1. Enable Offline mode without dropping active chats - Critical Feature

    79 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    8 comments  ·  Feedback » Improvements  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. We currently don't have an option for chatting in Offline mode. Once the widget/agent status is set to Offline, you will not be able to send a chat even if you are in the middle of the conversation. To join the conversation, set your status to 'Online' or 'Away'. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Dan Bullock commented  · 

    I want to request a setting per agent to login with offline or invisible status.
    eg. so when you login to dashboard, you are not automatically 'online', this would allow an agent to review existing tickets/chats etc before going 'online'

    Particularly useful when using the 'Hide widget when offline' setting.
    So you don't have to manually set to 'invisible'.
    During to timeframe between the agent logging in, and setting status to 'invisible' the widget is visible on the website.
    Which is what I want to eliminate.

    Dan Bullock supported this idea  · 

Feedback and Knowledge Base

(thinking…)