Purritz

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  1. 477 votes
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    80 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    You may try the following suggestions to identify/limit your agents under the ‘Monitoring’ section:

    To identify whether the visitor is your actual user or your agent, you can follow the steps below:

    1. Ask your agents to visit your website and initiate a test chat.
    2. Join the test chat.
    3. In the top right section of your active chat window, select the ‘Details’ section (tab).
    4. Rename the long auto-generated IP Address to your agent’s name. You can also add their email address.
    5. Save all settings.

    The next time your agent visits your website, their name will now appear under the ‘Monitoring’ section.

    You can ban the IP Addresses of all admin and agents. Once banned, the widget will be hidden and will not be visible in the monitoring section.

    Visit this…

    Purritz supported this idea  · 
  2. 517 votes
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    44 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to provide us with your feedback and suggestions.

    Currently, we have the Sentiments feature in which the visitor can click the thumbs up and down rating in the chat widget as a way of giving their feedback to the chat agent.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Purritz supported this idea  · 
  3. 621 votes
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    44 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Automation and agent allocation is currently on the development roadmap.

    Our engineers are working on it and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Purritz supported this idea  · 
  4. 996 votes
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    85 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.

    Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Purritz supported this idea  · 
  5. 123 votes
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    8 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have auto-translation and language selection features in Triggers.

    Alternatively, create a chat widget for each language.

    After adding a new widget, you can now set your preferred language. Create a Trigger and manually set the language.

    Please note: Each new widget is in English by default.

    To learn more, visit these links:
    https://help.tawk.to/article/changing-your-widget-language
    https://help.tawk.to/article/how-to-add-more-than-one-widget-to-website
    https://help.tawk.to/article/how-to-add-multiple-widgets-to-a-website-with-javascript

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Purritz supported this idea  · 
  6. 156 votes
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    under review  ·  7 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Purritz supported this idea  · 
  7. 155 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a static ID or Iframes in our documentation.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Purritz supported this idea  · 
  8. 148 votes
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    34 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a feature for changing the margin settings of the chat widget.

    The tawk.to chat widget offers six different positions from which you can choose: top and bottom corners, middle-right side and middle-left side.

    We have just released a major update to our chat widget. You can now set a separate position for your chat widget on Desktop and mobile devices.

    Follow these steps to change the position of the chat widget on mobile:

    1. Click the Administration cog in the lower-left corner of your Dashboard.
    2. Select Chat Widget.
    3. Under Widget Appearance, select Advanced.
    4. Under Mobile Widget, select your preferred Mobile Widget Position.

    Helpful link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy…

    An error occurred while saving the comment
    Purritz commented  · 

    I don't know if you notice, but it seems the developers purposely "locked" the position by literally messing with the CSS specificity on the iframe displaying the chat :
    - Dynamic id
    - Use of inline style
    - Each CSS rule has `!important`

    Put together, this seems very unprofessional from their part. The developers are to blame not for not giving us a "no code" feature to change the inset, but for the fact they purposely made the inset (and other CSS properties) harder to override.

    Purritz supported this idea  · 

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