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Rick

← Customer Feedback for tawk.to

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5 results found

  1. Add a cc feature in the ticket for incoming and outcoming mail

    84 votes
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    11 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. A feature for sending tickets to multiple recipients is currently not available. At this stage, the only way to duplicate is to raise the ticket twice. Helpful link: https://help.tawk.to/article/creating-and-responding-to-tickets Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Rick supported this idea  · 

  2. Enable tickets created via email to use the "reply-to" address for ticket replies

    51 votes
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    8 comments  ·  Feedback » Improvements  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi there David,

    Yes, it won’t work as you are trying to use the ticketing system in a way that it’s not supposed to be used yet.
    We have had discussions that Visitors should be able to create tickets as well as Agents do but currently we only support Agents creating tickets.

    We’re thinking about this but are not sure when development on this will start, though.

    Rick supported this idea  · 

  3. Knowledge Base - Duplicate Article / Template Article

    12 votes
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    2 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your suggestions. We currently don't have an option to duplicate an article and save it as a template. We've acknowledged your request and have forwarded it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Rick shared this idea  · 

  4. Knowledge Base Setting - Show/Hide Author

    3 votes
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    1 comment  ·  Feedback » Improvements  ·  Admin →
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    Rick shared this idea  · 

  5. Enable chat agent to insert knowledge article link into customer chat

    18 votes
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    7 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base. We are continuing to build out our knowledge base product. We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    Rick supported this idea  · 

Feedback and Knowledge Base

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