Anonymous

← Customer Feedback for tawk.to

My feedback

  1. Would like the ability to change departments after closing a chat.

    146 votes
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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Anonymous commented  · 

    In the chat console an operator should be allowed to leave a chat and then the chat is closed and sends the customer back to the chat widget home page. Allowing them to re-chose their department and so on. Another feature should be added is the ability to put custom HTML codes in the chat widget. This allowing users to a submit a ticket or this could be implemented into the actual widget via installation of the widget.

    Anonymous supported this idea  · 

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