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1. Would like the ability to change departments after closing a chat.

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   Admintawk.to (top bird!, tawk.to) responded

   Hi!
   If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
   If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

   Matt supported this idea  ·  Jun 17, 2014