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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

    To All Our Valued Users,

    Thank you for choosing and for sharing your question here.

    You can only hide your chat widget by setting the following conditions:

    1. Hide widget when offline

    This makes the chat widget invisible when you have no agents online and are not ready to accept chats.

    2. Hide widget on load

    This makes the chat widget invisible when a visitor navigates to your site.

    This is really only useful if you’re launching the widget another way — for example, with a text link. Otherwise, the visitor will not be able to view or use the chat.

    Helpful link:

    3. Ban specific visitors/locations (e.g. Russia)

    Restricting specific visitors from a location will hide the chat widget.

    Helpful links:

    4. Disable the Trigger while the chat widget is still visible.

    Instead of the Trigger banner/automated message popping up on your website, only the…

    Wstudio App shared this idea  · 

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