Tang

← Customer Feedback for tawk.to

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  1. To export all your user data and chat history into csv files

    1,047 votes
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    143 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Tang commented  · 

    I faced similar kind of issue last time, I am still searching for some proper solution.

    https://www.prepaidgiftbalance.vip/

  2. Be able to purchase/get more triggers

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    0 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    This is Sienna from tawk.to. Thank you for reaching out.

    At this stage, a maximum of 20 Triggers can be added per property.

    Our automation or chatbot feature is currently in our roadmap development.

    Our engineers are working on this feature and updates will be posted once it has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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