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miama

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  1. 22 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We have changed the way the mobile widget behaves regarding Trigger messages. The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    miama commented  · 
  2. 16 votes
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    To All Our Valued Users, As per our last conversation over email, our developers have found out that your code is affecting the dynamic imports. You have also agreed that the issue was due to the PayPal payment method in your website that was causing the conflict. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  3. 33 votes
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    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your challenge here. With regards to this concern, once the members were removed from the property, you won't be able to delete their names manually in the group chat list. I would recommend asking the members to "leave" the chat group first before deleting them from the property. Alternatively, create a new group chat with the rest of the team members. To know more about Group Chats, visit the following links: 1. Creating a Group Chat: https://help.tawk.to/article/creating-a-group-chat 2. Adding direct messages and group chats to tabs: https://help.tawk.to/article/adding-direct-messages-and-group-chats-to-tabs 3. Managing Group Chats: https://help.tawk.to/article/managing-group-chats Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to…

  4. 50 votes
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  5. 3 votes
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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    I would suggest creating an Advance Trigger for this type of scenario.

    OPTION 1:

    The Trigger will fire if the visitor status is Away.

    Away means that the visitor is on your website but has been inactive for more than 10 minutes.

    You can do this as follows:

    1. Select Administration Section > Trigger > Add Trigger
    2. Select Trigger Type > Advanced
    3. Type the Trigger Name and Description
    4. Under CONDITION > When a visitor has loaded the chat widget
    5. Under CHECK > All of the following conditions 1. Visitor Status > Equals > Away
    6. Under ACTIONS > Send message to visitor (This is where you can input a message)

    OPTION 2:

    The Trigger will fire if the visitor is still on your site for X minutes (Example: 5 minutes)

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