T

← Customer Feedback for tawk.to

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  1. Posibility to change/modify ticket ID Number

    41 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    T supported this idea  · 

  2. Knowledge Base - backup feature

    11 votes
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestions.

    At this stage, we don’t have an archive or a backup feature for our KB articles.

    We’re continuing to build out our Knowledge Base product and have forwarded your request to the Knowledge Base team.

    We will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    T supported this idea  · 

  3. 12 hour clock with am/pm to show time

    61 votes
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    12 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our timestamp is set for 24 hours.

    We currently do not have a 12-hour clock option.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    T supported this idea  · 

  4. Integrate with Shopify more

    52 votes
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    3 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    planned  ·  Admintawk.to (top bird!, tawk.to) responded

    Hi!

    Thank you for choosing tawk.to and for sharing your ideas with us.

    Our Shopify integrations add a separate tab in the tawk.to Chat window to allow agents easy access to each customer's order status.

    To learn more about our Shopify integration, check out this link: https://help.tawk.to/article/shopify

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

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    T commented  · 

    For customers with an email, would love to see order and address information imported from Shopify to Tawk as well!

    T supported this idea  · 

  5. link product catalog from shopify

    6 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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Feedback and Knowledge Base

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