Loris
My feedback
5 results found
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80 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, our Knowledge Base only has 2 options for visibility: Public and Private mode. Public articles are available to be read by anyone with access to the URL. Private articles are only visible by your team within tawk.to apps when signed in to the Property associated with the article. Related link: https://help.tawk.to/article/creating-a-new-knowledge-base-article We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Loris
supported this idea
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121 votesAdmintawk.to
(top bird!, tawk.to)
responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. We have a REST API in the works that should be out soon. In the meantime, you can check out our JavaScript API documentation here: https://developer.tawk.to/jsapi/. Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Loris
commented
Add vote for this: create tickets via http rest request. Change status of ticket via http rest request.
Loris
supported this idea
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103 votes
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We do not currently have a web page allowing users to view the status of their tickets. Only members of a property can view the status of tickets for that property in the Dashboard. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment Loris
commented
This should be important for us. Create account for customers where they can view their tickets history; create new ticket; filter tickets for opened/closed; reply to tickets.
Will create another request but connected to this one: Knowledge Base visible only to logged customers.Loris
supported this idea
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120 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Our Webhooks support the following events: Chat Start Chat End New Ticket For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/ We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects. You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/. We have a more advanced REST API in the works that will be out once the documentation has been approved. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Loris
supported this idea
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313 votes
To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. Currently, we only have a Javascript API. However, we have a more advanced REST API in the works that should be out in a couple of months. In our JavaScript API documentation, we provide a flexible set of methods that may work for your web projects. Check out our Developer Page for updates and info! https://developer.tawk.to/jsapi Your request has been acknowledged and updates will be posted once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
Loris
supported this idea
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Add this vote for knowledge base visibility to customers. That is visible only for logged in customers.