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Darlene

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  1. Automatically Translating KB language for localization

    3 votes
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    0 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    At this stage, we do not have auto-translation for Knowledge Base articles.

    We do have a feature for adding additional languages to your Knowledge Base.

    Helpful link: https://help.tawk.to/article/customizing-your-knowledge-base-additional-languages

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I'd be happy to help!

    Darlene shared this idea  · 

  2. New Knowledge Base (Private)

    80 votes
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    11 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. At the moment, our Knowledge Base only has 2 options for visibility: Public and Private mode. Public articles are available to be read by anyone with access to the URL. Private articles are only visible by your team within tawk.to apps when signed in to the Property associated with the article. Related link: https://help.tawk.to/article/creating-a-new-knowledge-base-article We're continuing to build out our Knowledge Base product and have taken on your suggestions. We will post updates once the feature has been implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Darlene commented  · 

    Completely agree, our interlectual property and app privacy is out there.

    Darlene supported this idea  · 

  3. It would be great to be able to edit images for posting on the knowledge base

    4 votes
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    0 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for taking the time to share your ideas here.

    At this stage, our Knowledge Base formatting options do not include photo editing, date/calendar, an info panel or an emoji stack. Can you clarify what you mean by a table for one?

    We’re continuing to build out our knowledge base product and have taken on your suggestions.
    We will post updates once the feature has been implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Darlene shared this idea  · 

Feedback and Knowledge Base

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