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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    The widget visiblity settings allow you to hide the widget on load in mobile. This makes the chat invisible when a visitor navigates to your site using a mobile device. The chat widget won’t pop up and visitors will not be able to view or use it. However, you can still track the visitors on your site.

    Read more here: https://help.tawk.to/article/change-how-the-widget-behaves-on-your-site

    You can also set different positions for your widget on desktop and mobile devices.

    The Widget Appearance panel gives you an option to set your tablet in ‘Desktop’ or ‘Mobile Website’ view.

    Whatever position you selected on your widget settings will reflect on the type of view you selected on your tablet.

    To learn more, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    Let me know if you have any other questions, require assistance, or just want to talk to someone…

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