Jim

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  1. 3 votes
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    0 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, offline messages can only be converted to tickets manually.

    You will need to close the offline message after you create a ticket to avoid duplicate entries.

    For more information, visit this link:
    https://help.tawk.to/article/responding-to-offline-messages-via-ticketing

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jim shared this idea  · 
  2. 6 votes
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    2 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi,

    Thank you for choosing tawk.to and for reaching out.

    All tickets are considered sent when they are generated. However, there are instances in which your customers will get delayed notifications. This is due to a very high server load.

    In the event of a delay, we always prioritize bringing all communications back to full speed.

    At the moment, we do not have status messages for delayed tickets.

    We have taken note of your suggestion and will post updates once the feature has been approved and implemented.

    Let me know if you have any questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    Jim shared this idea  · 

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