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Jassheena Christopher

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  1. Include Daily Chat Uptime as part of the reporting. It would be useful in calculating productivity

    1 vote
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    4 comments  ·  Feedback » Add-ons  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    Hi, Jassheena Christopher

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently do not have Productivity statistics for agents in our Reporting panel.

    We do, however, have statistics available for each agent’s Average Chat Duration, Response Time and User Satisfaction to help you monitor individual performance.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.

    You can also email our support line at support@tawk.to

    Alternatively, you can reach me here at nicola.mangulabnan@tawk.to

    Jassheena Christopher shared this idea  · 

  2. Zendesk integration

    162 votes
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    14 comments  ·  Feedback » Integrations  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. At the moment, we currently don't have an integration with Zendesk. You can find all our supported integrations here: https://help.tawk.to/category/integrations For Shopping Cart Integrations, visit this link: https://help.tawk.to/category/shopping-cart-integrations We have noted your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Jassheena Christopher commented  · 

    Any chance you guys already have an integration option with Zendesk?

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