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Harsh Khanwani

← Customer Feedback for tawk.to

My feedback

3 results found

  1. Analyize chats which are postiv & negativ rated

    1 vote
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    8 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At this stage, our Sentiment feature only shows how many visitors have given feedback to the chat agent by clicking the thumbs up or thumbs down ratings in the chat widget.

    We’re continuing to build out our Messaging product and have taken on your suggestions.

    We will post updates once the feature has been implemented.

    If you have additional questions or just want to speak with someone at tawk.to, book a free call with me here: https://calendly.com/siennarubio/30min. I’m happy to assist

  2. Enable chat agent to insert knowledge article link into customer chat

    18 votes
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    7 comments  ·  Feedback » Improvements  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, This is Sienna from tawk.to. Thank you for reaching out and for sharing your feedback about our Knowledge Base. We are continuing to build out our knowledge base product. We've acknowledged your request and have escalated it to the Knowledge Base team. They will work with this suggestion and will add the feature in due course. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

  3. Display trigger message on mobile = getting more attention

    22 votes
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    208 comments  ·  Feedback » New features  ·  Admin →
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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We have changed the way the mobile widget behaves regarding Trigger messages. The Trigger message will work on mobile but instead of a pop-up message, it will now have a little red number 1, or 2 that will appear on the chat widget. The same way it does when you receive a text message. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

    An error occurred while saving the comment
    Harsh Khanwani commented  · 

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    Harsh Khanwani commented  · 

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