Kyle
My feedback
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718 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Our chat transcript email is currently set to display the GMT 0 timezone.
Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment -
402 votes
Admintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for reaching out.
We currently don’t have a “Seen” function with our chat widget.
Our dev team are is working on a huge rollout of new updates for our Messaging product.
We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.
Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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142 votes
An error occurred while saving the comment Kyle
commented
Thanks for sharing such a helpful instruction, really appreciate for your article.
https://www.greatpeople-me.biz/ -
485 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
Here are our Desktop notification options:
-New Chat
-Repeat
-New Visitor
-New Message
-Agent Disconnect
-New Agent MessageTo change your sound settings:
- Go to the top right of the Dashboard (user icon)
- then Manage Sounds.
Helpful links:
For Google Chrome Notification:
https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=enEnabling Desktop notifications
https://help.tawk.to/article/enabling-desktop-notificationsManaging sound settings and desktop notifications
https://help.tawk.to/article/managing-sound-settings-and-desktop-notificationsIf you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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233 votes
Hi there dear tawker,
We are currently planning on developing granular permissions that will solve this problem.
Hope this will be solved in the near future.
An error occurred while saving the comment Kyle
commented
Thanks for the update and review of the artical !!!
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453 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your question here.
Screenshots are currently not available in our chat widget.
We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.
This Add-on can provide better support when your customer needs help in navigating your website.
This is a faster and better way compared to requesting multiple screenshots from your customers.
To learn more about our Video + Voice + Screensharing, visit the following links:
1.Video + Voice + Screensharing add-on
https://help.tawk.to/article/video-voice-screensharing-add-on2.Getting started with Video + Voice + Screensharing
https://help.tawk.to/article/getting-started-with-video-voice-screensharingLet me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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996 votes
To All Our Valued Users,
Thank you for choosing tawk.to and for taking the time to write us your feedback and suggestions.
Adding enhanced features for agent feedback is currently under review. Our engineers are looking into it and we will update you once this is implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
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4 votes
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60 votesAdmintawk.to
(top bird!, tawk.to)
responded
To All Our Valued Users,
Thank you for choosing tawk.to and for sharing your challenge here.
At this stage, we currently don’t have the red indicator badge icon on our tawk.to mobile app.
We do, however, have sound and banner notifications for both iOS and Android devices:
1. iOS: https://help.tawk.to/article/enabling-sound-and-badge-notifications-on-ios
2. Android: https://help.tawk.to/article/enabling-notifications-on-android
We’re continuing to build out our Messaging product and have taken on your suggestion.
We will post updates once the feature has been implemented.
Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!
An error occurred while saving the comment Kyle
commented
Very great idea to content more information with the different suggestion
Awesome and interesting article. Great things you’ve always shared with us. Thanks. Just continue composing this kind of post.
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