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DAL

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    To All Our Valued Users, Thank you for choosing tawk.to and for reaching out. We currently don't have a feature for assigning Departments to specific landing pages. Here’s how the department function works in the tawk.to chat:

    1. Chats can be assigned to departments. All Agents, including those who are not assigned to a chat, can see the incoming chats. However, only those who are assigned to the department will get a notification.

    2. This allows for easy chat take-over, especially if the transfer is from one department to another.
    3.
    In departments, other agents only hear the notification sounds if there are no agents currently online in the department the visitor has selected. So the only time it rings for all agents is when a department is selected that has no agents currently online. This is to prevent the chat from going unanswered.

    4. Currently, there is no feature…

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    DAL commented  · 

    Hello,

    i need the same feature.

    My visitors are authenticated and i need that can chat with "only parts of agents" -> group1 [agent1, agent2, agent3]

    can we set "department" with jsAPI ? or do we need set multiple "properties" with différents agents ?

    i think, missed somethings...

    Thanks

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