Andrew

← Customer Feedback for tawk.to

My feedback

  1. Windows app icon blinking

    97 votes
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    8 comments  ·  Feedback » Windows app  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    At the moment, our tawk.to Windows app does not display a blinking icon when agents receive a chat.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  2. Chat Bot

    187 votes
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    7 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Currently, we don’t offer an automation feature.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  3. Add static ID or Class to Iframes

    155 votes
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    9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a static ID or Iframes in our documentation.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  4. Memory leak on page refresh

    194 votes
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    9 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    An error occurred while saving the comment
    Andrew commented  · 

    That's great. I was impressed by your writing. I am happy to see such a topic. Please come to my blog and read it.
    https://www.myjdfaccount.net/

  5. Webhook: Transcript of chat

    244 votes
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    16 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    We have plans to extend this feature in the future. However, it’s not available at the moment.

    We’ve acknowledged your request and have forwarded it to the dev team. They will work with this suggestion and will add the feature in due course.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Andrew commented  · 

    Amazon's Customer Service live chat history can be found in the mobile app's live chat. Once you open the application, navigate to “Customer Service” and navigate to “I need more help”, this should lead you to a live chat between you and Amazon's customer support. To see the history, just scroll up.

  6. Temporarily silence agent group chat while leaving others audible

    85 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an option for muting specific agents/group chats in the dashboard.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Andrew commented  · 

    Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

  7. Hide widget on the paper/pdf...

    39 votes
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    2 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Add custom field to sbortcuts ..

    25 votes
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    20 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    Hi,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have automation to fill custom fields in shortcuts when answering chats.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Andrew commented  · 

    Thanks for the link, keep sharing this type of info
    https://www.mycoverageinfo.biz/

  9. Enable Widget Bubbles on mobile responsive or triggers ability to open chat box on mobile responsve

    22 votes
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    5 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Andrew commented  · 

    Thanks for the info i will try to figure it out for more
    NGS Medicare Connex
    https://www.ngs-medicare.com/

  10. Pop-up Chat window for Agents just like for Clients

    19 votes
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    3 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Display trigger on mobile and tablet not only in fullscreen mode.

    30 votes
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    under review  ·  9 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Andrew commented  · 

    I have exactly the same problem. Anyone got a suggestion?
    https://www.mycoverageinfo.us/

  12. Screen capture

    453 votes
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    32 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →

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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Screenshots are currently not available in our chat widget.

    We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on.

    This Add-on can provide better support when your customer needs help in navigating your website.

    This is a faster and better way compared to requesting multiple screenshots from your customers.

    To learn more about our Video + Voice + Screensharing, visit the following links:

    1.Video + Voice + Screensharing add-on
    https://help.tawk.to/article/video-voice-screensharing-add-on

    2.Getting started with Video + Voice + Screensharing
    https://help.tawk.to/article/getting-started-with-video-voice-screensharing

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

  13. To export all your user data and chat history into csv files

    1,047 votes
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    143 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    started  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    .json is the current format used by tawk.to when exporting contacts and chat history. However, we are in the process of changing the export format and the new feature will be available soon.

    Alternatively, you can use this tool for file conversion:
    https://www.convertcsv.com/json-to-csv.htm

    Learn more about exporting contacts: https://help.tawk.to/article/exporting-contacts

    Learn about exporting your chat history: https://help.tawk.to/article/viewing-deleting-and-exporting-your-chat-history

    Should you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar — https://calendly.com/siennarubio/30min. I’d be happy to help!

    An error occurred while saving the comment
    Andrew commented  · 

    Go to File > Save As. The Save As dialog box appears. In the Save as type box, choose the text file format for the worksheet. For example, click Text (Tab delimited) or CSV (Comma delimited).

  14. chatbot feature

    50 votes
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    74 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    At the moment, we don’t have a chatbot feature for WhatsApp. However, integration with the app is already in our development roadmap.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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