Sarah S. Gerard

My feedback

  1. 146 votes
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    16 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Hi!
    If the pre-chat form was filled by user, it will remain until visitor session is not ended – if he reopens the ongoing chat session.
    If user return after session ended and by cookies he is recognized as same user – his pre-chat form will be filled with name, email, phone, but other fields like department, message input, multiple choice answer – cleared.

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    Sarah S. Gerard commented  · 

    There are three important reasons to close the conversation, beyond simply making sure everything is OK: 1) it shows you care about getting their problem resolved 2) that you will keep working until you get it right and 3) that the customer gets to determine what's “right.” These three factors will go a long way to ..

    https://www.partycityfeedback.net/

  2. 242 votes
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    25 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an API integration with API.ai chatbot.

    Our automation or chatbot feature is currently in our roadmap development.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Sarah S. Gerard commented  · 
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    Sarah S. Gerard commented  · 

    this is great..
    https://www.monkey.vin/

  3. 0 votes
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    1 comment  ·  Feedback » Android app  ·  Flag idea as inappropriate…  ·  Admin →

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    Sarah S. Gerard commented  · 

    After you redeem your product key, you can download and install your McAfee software. Go to mcafee.com/activate. Type your product key/activation code in the Enter your code field. Type your email address in the Enter your email field.
    https://www.mywawavisit.onl/

  4. 1 vote
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    1 comment  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Sarah S. Gerard commented  · 

    You can't write markdown in the fancy WYSIWYG editor. There's a button in the toolbar to add links (although it's usually hidden under the three dots menu since there's not enough room for everything).
    https://www.tellculvers.org/

  5. 1 vote
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    3 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    Sarah S. Gerard commented  · 

    We have also received feedback to make the community details widget customizable. Communities change this in a variety of different ways in order to self identify. Mods - in order to change this, visit the sidebar widgets and click on community details. Additionally, that section links you to the community description page where you can change the text in the widget.
    https://www.tellculvers.onl/

  6. 73 votes
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    12 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At this stage, we don’t have a feature for changing the background color of the chat widget.

    Great news! We have just released a major update to our chat widget.

    See our latest release here: https://www.tawk.to/category/updates/

    This new update will give a new look to your chat widget.

    Our Widget Cards will allow you to personalize the content of your chat widget. You can add any kind of content to your chat widget, including videos, images and a Knowledge Base search bar. It’s like having a mini-website in the chat.

    To learn more about how to customize the Widget Cards, visit this link: https://help.tawk.to/article/customizing-the-widget-header-and-body-cards

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to…

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    Sarah S. Gerard commented  · 

    If I understand correctly, it doesn't let you pick material you colours, it just let's you 'tell' the OS what the colours of the wallpaper are, and the OS picks the colours based on that?
    https://www.mypennmedicine.ltd/

  7. 117 votes
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    10 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    Our Webhooks support the following events:
    Chat Start
    Chat End
    New Ticket

    For more in-depth information on how our webhooks work, visit our developer portal at https://developer.tawk.to/webhooks/

    We also have JavaScript API documentation where you can invoke a flexible set of methods that may work for your web projects.

    You can check our JavaScript documentation here:https://developer.tawk.to/jsapi/.

    We have a more advanced REST API in the works that will be out once the documentation has been approved.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Sarah S. Gerard commented  · 

    Webhooks allow web apps to communicate with each other, sending automated messages to notify others that something new has occurred. In a typical API, the client-side application calls the server-side application and consumes data. Webhooks are often referred to as “reverse APIs” because they flip this relationship.
    https://www.mypennmedicine.onl/

  8. 104 votes
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    14 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Sarah S. Gerard commented  · 

    I am new to Javascript and I cannot figure out how to use setAttribute on a selected option.

    I have a select element in my html with id = employee (adding options using javascript)

    <select name="employee" id="employee"></select>
    Now, using javascript (or jquery) I am trying to add a "dept" attribute to the selected option dynamically.

    However, below code doesn't work. What I am doing wrong here?

    var sel = document.getElementById("employee");
    var selected = sel.options[sel.selectedIndex];
    selected.setAttribute("data-dept", Support);
    I also tried:

    $("#employee option:selected").setAttribute("data-dept", "Support"); https://www.kohlsfeedback.org/
    That also didn't work. Can you help me please?

  9. 88 votes
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    4 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas with us.

    We currently don’t have an option for hiding chats from other agents or departments.

    All chats can be viewed by all members of a property.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Sarah S. Gerard commented  · 

    You can Set external chat options
    You can control how users chat with people outside of your organization. If you allow your users to chat externally, you can also allow them to create and join spaces with people outside your organization.
    https://www.kohlsfeedback.onl/

  10. 1 vote
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    1 comment  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    Sarah S. Gerard commented  · 

    Website visitor activity alerts allow for both short term or long term monitoring and surveillance for specific individuals, groups of people utilizing or sharing the same IP address or entire organizations activity based on an IP address or a computer ID. Even if website visitors change their IP addresses over time, TraceMyIP can provide website visitor alerts with details about IP address changes, geographic locations, website pages visited, other IP address related information and so on.
    https://www.monkey.onl/

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