Donnie Kight

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  1. 72 votes
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    5 comments  ·  Feedback » New features  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have a “Seen” function in our chat widget.

    Your request has been acknowledged and updates will be posted once the feature has been approved and implemented.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Donnie Kight commented  · 

    I was stunned by your affiliation. I'm happy to see a particularly subject.

    https://www.myaarpmedicares.me/

  2. 61 votes
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    3 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,
    ,

    Thank you for choosing tawk.to and for reaching out.

    We currently don’t have an integration with Active Campaign.

    However, you can set up workflow automation through Zapier.

    You can trigger a specific action in the Active campaign when a chat ends, when a new chat starts, or when a new ticket is created in tawk.to.

    Read more and get started here: https://developer.tawk.to/zapier/.

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Donnie Kight commented  · 

    I trust you will post more like that later on.

    https://www.handrblock.me/

  3. 191 votes
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    7 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your suggestion here.

    Currently, we don’t offer an automation feature.

    Automation is a feature on our product roadmap. Our engineers are working on this feature and updates will be posted once it has been implemented.

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Donnie Kight commented  · 

    Looking for a close to issue. Expecting more reply.

    https://www.hpinstantink.org/

  4. 194 votes
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    9 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    Donnie Kight commented  · 

    I trust you will post more like that later on.

    https://www.optonline.ltd/

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    Donnie Kight commented  · 

    Looking for a close to issue. Expecting a reply.

    https://www.aceflare.net/

  5. 224 votes
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    13 comments  ·  Feedback » Improvements  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your challenge here.

    At the moment, closing the active chat window will not end the chat. It will, however, exit the agent from the chat session. Only the end-user can end the chat session.

    For multiple chats, I recommend setting the chat window to a two-chat view. You can do this by sliding the bar icon located at the top area of your active chat.

    You can join up to 4-6 chats at the same time. By setting up 2 views, you will be able to answer 2 chats at a time. You can navigate the remaining chats by clicking over the ‘Next’ arrow option.

    Check this image for reference: https://prnt.sc/us30hh

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my…

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    Donnie Kight commented  · 

    Did you have a fix on this issue? Challenging a relative issue yet no response from anyone and couldn't see this point taking a gander at in google.

    https://www.mibridges.me/

  6. 296 votes
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    19 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your question here.

    Our Monitoring section in the Dashboard can filter and display your visitor’s real-time statistics for the following:

    -Countries
    -Agents
    -Channels
    -Departments
    -Status
    -Tags

    If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Donnie Kight commented  · 

    Anyone got a thought?

    https://www.myaarpmedicares.us/

  7. 323 votes
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    13 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing tawk.to and for sharing your ideas here.

    These are the answers to your questions/suggestions:

    1. Option to only allow agents to join as their alias.

    Answer: At the moment, all agents/admins can create their own aliases. They now have the option to answer chats using their real name or an alias.
    You can protect your identity by creating a new alias the customer sees when you respond to chats.

    Helpful link: https://help.tawk.to/article/creating-and-managing-aliases

    2. Option to only allow admins to remove history.

    Answer: Agents don’t have the authority to delete chat history.

    Let me know if you have any other questions, require assistance, or just want to talk to someone at tawk.to. Here is a link to my calendar: https://calendly.com/siennarubio/30min. I’d be happy to help!

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    Donnie Kight commented  · 

    Appreciative for sharing such mind blowing information.

    https://www.myaarpmedicares.run/

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