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517 votesAdmintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for taking the time to provide us your feedback and suggestions. At the moment, we can monitor the agent's performance through User Satisfaction reporting. This can be achieved under the Sentiments feature in which the visitor can click the thumbs up and down icon to rate the chat conversation handled by the agent. To check the agent's statistics for User Satisfaction, do the following: 1. Select the Reporting section on the left sidebar 2. Click the filter icon 3. Select the agent 4. Option to download the report as CSV file. The report will show you how many Negative, Positive, or Neutral sentiments each agent receives from their chats. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentGrayson hunter commented
There ought to be a method for checking the quantity of continuous visits of a specialist progressively. Right now the observing tab shows us great data for all continuous and dynamic visits, yet it neglects to show me the all out talks a specialist is taking care of at a given moment. This can be basically as straightforward as a number stamp close to specialist name (very much like we show the complete talks for a site added for us). Visit us to know more: https://printersdynasty.com/