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Rafaet Hossain (Rafu)

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  1. Ticket portal for customers

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    12 comments  ·  Feedback » New features  ·  Admin →
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    under review  ·  Admintawk.to (top bird!, tawk.to) responded

    To All Our Valued Users, Thank you for choosing tawk.to and for sharing your ideas with us. We do not currently have a web page allowing users to view the status of their tickets. Only members of a property can view the status of tickets for that property in the Dashboard. We have taken note of your suggestion and will post updates once the feature has been approved and implemented. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!

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    Rafaet Hossain (Rafu) commented  · 

    I've been using Tawk.to for a long time. A ticket portal for customers is very helpful to us. We currently use another method of ticket management, but we have to use both systems, one for live support and another where we have to create tickets. Clients cannot be forced to submit a ticket through the KB panel. In place of https://rafusoft.ticket.tawk.help there could be https://rafusoft.ticket.tawk.help instead of https://rafusoft.tawk.help

    Thank you for providing such a wonderful service. In the future, Tawk.to will be the only platform for live chat with ticket management. GOD BLESS!

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