RAM SACHDEV

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  1. 416 votes
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    25 comments  ·  Feedback » Add-ons  ·  Flag idea as inappropriate…  ·  Admin →
    RAM SACHDEV commented  · 

    can we add screensoots to this added functionality page - make it easier to explain???

    RAM SACHDEV supported this idea  · 
    RAM SACHDEV commented  · 

    can we build in a VNC or quivalent to view wat the customer is seeing and take over their mouse to fix their settings right from talkto eg like teaviewer all over a TLS encryption carrier for security. they would mention the password over the phone to prove you are there,and you would accept it and their screen would flash taken over by service agent. When work done, youend, and the customer goes to normal and says the person has safely and securly dsonnected. you are free to use the pc as reqired in total safety and security.

    I kee getting people ringing and not being able to add things to baskets etcccc so have to,login via teamvier and fix.. NIce to have it bult into talkto and keep you fromswitching interfaces!!!!!! much quicker and more frendly to client!!!!!!!!!!!!!!!!!!!!!!!!!!

  2. 869 votes
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    124 comments  ·  Feedback  ·  Flag idea as inappropriate…  ·  Admin →

    Hi dear tawkers,

    It’s been a while since this has been visited but we have made several improvements to the widget styling but we know that you want A LOT more.
    No worries, this is still in the plans, we just need to develop a few other important features before we start tackling this.

    Will keep you updated!

    RAM SACHDEV commented  · 

    Hi i would love to place my chat icon anywhere on the page rather than bottom right and left, and changecolour and size of icon. I would like it to have the ability to sit hotizontally against thee screen, and slide out when click on. Look at dune.com and look at their help icon and see how it works. Slideouts beautifully, eleganlty, and mixes other

    it then combines with zendesk to offer LIVE CHAT and SUBMIT SUPPORT REQUEST which is perfect for what we need andmost online stores need. customers want quick simplicity.

    Talkto has all the funtionality that it does not have to combine zendesk, but use its own Live Chat pop out window if clicked, and I saw an intro Ithink your prgram where you can search for answers by typing in questions. Sure its in your program, and this FAQ could be filled in by the user, and add so much more to just live chat!! Plus it could do more than zendesk!!! I hAS A LOT OF FUNCTIONALITY NOT USED TO THE FULL!!!! AND WOULD BE SIMPLE TO IMPLIMENT.... THE faQS WOULD REALLY IMPRESS CUSTOMERS AND TAKE PRESSURE OFF PHONE STAFF AND SEVICE AGENT ANSWERING EMAILS..... PLEASE TAKE A LOOK AND TRY AND MEULATE THIS AWESOME FUNTION PLEASE!!! THX RAM

    RAM SACHDEV supported this idea  · 

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