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464 votes45 comments · Feedback » Add-ons · Admin →under review · Admintawk.to (top bird!, tawk.to) responded
To All Our Valued Users, Thank you for choosing tawk.to and for sharing your question here. Screenshots are currently not available in our chat widget. We do, however, offer the Screensharing feature as part of our Video+ Voice + Screensharing Add-on. This Add-on can provide better support when your customer needs help in navigating your website. This is a faster and better way compared to requesting multiple screenshots from your customers. To learn more about our Video + Voice + Screensharing, visit the following links: 1.Video + Voice + Screensharing add-on https://help.tawk.to/article/video-voice-screensharing-add-on 2.Getting started with Video + Voice + Screensharing https://help.tawk.to/article/getting-started-with-video-voice-screensharing If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the comment An error occurred while saving the commentRAM SACHDEV commented
can we build in a VNC or quivalent to view wat the customer is seeing and take over their mouse to fix their settings right from talkto eg like teaviewer all over a TLS encryption carrier for security. they would mention the password over the phone to prove you are there,and you would accept it and their screen would flash taken over by service agent. When work done, youend, and the customer goes to normal and says the person has safely and securly dsonnected. you are free to use the pc as reqired in total safety and security.
I kee getting people ringing and not being able to add things to baskets etcccc so have to,login via teamvier and fix.. NIce to have it bult into talkto and keep you fromswitching interfaces!!!!!! much quicker and more frendly to client!!!!!!!!!!!!!!!!!!!!!!!!!!
947 votesAdmintawk.to (top bird!, tawk.to) responded
Hi, Thank you for choosing tawk.to and for sharing your ideas with us. Great news! We have just released a major update to our chat widget. See our latest release here: https://www.tawk.to/category/updates/ You can now enjoy the chat widget's new look and features. This includes the Widget Cards. You can add any kind of content to your chat widget, including videos, images, and a search bar. It’s like having a mini-website in the chat. If you have any other questions, require assistance, or just want to talk to someone at tawk.to, here is our calendar link: https://calendly.com/tawk-to-support/tawk-to-customer-support. We're happy to help!
An error occurred while saving the commentRAM SACHDEV commented
Hi i would love to place my chat icon anywhere on the page rather than bottom right and left, and changecolour and size of icon. I would like it to have the ability to sit hotizontally against thee screen, and slide out when click on. Look at dune.com and look at their help icon and see how it works. Slideouts beautifully, eleganlty, and mixes other
it then combines with zendesk to offer LIVE CHAT and SUBMIT SUPPORT REQUEST which is perfect for what we need andmost online stores need. customers want quick simplicity.
Talkto has all the funtionality that it does not have to combine zendesk, but use its own Live Chat pop out window if clicked, and I saw an intro Ithink your prgram where you can search for answers by typing in questions. Sure its in your program, and this FAQ could be filled in by the user, and add so much more to just live chat!! Plus it could do more than zendesk!!! I hAS A LOT OF FUNCTIONALITY NOT USED TO THE FULL!!!! AND WOULD BE SIMPLE TO IMPLIMENT.... THE faQS WOULD REALLY IMPRESS CUSTOMERS AND TAKE PRESSURE OFF PHONE STAFF AND SEVICE AGENT ANSWERING EMAILS..... PLEASE TAKE A LOOK AND TRY AND MEULATE THIS AWESOME FUNTION PLEASE!!! THX RAM
can we add screensoots to this added functionality page - make it easier to explain???