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65 votesAdmintawk.to (top bird!, tawk.to) responded
Hi, Filippo Bradaschia
Thank you for choosing tawk.to and for reaching out.
You can purchase our Remove Branding add-on to modify the Email footer branding (Message your customers with tawk.to - it’s Free!)
With Remove Branding, you can modify both the footer text and the URL link.
1. Setting up the Remove Branding add-on:
2. Purchasing the Remove Branding and white label add-on:
If you have any questions or require assistance, we invite you to reach out on our 24/7 support line. Our live agents are always available to assist you.
You can also email our support line at firstname.lastname@example.org
Alternatively, you can reach me here at email@example.com
An error occurred while saving the commentRandy Braatz supported this idea ·
We sell on eBay, Amazon, Shopify, etc. We forward all sales notifications and customer communications to Tawk.to, then assign tickets to agents for fulfilling orders or responding to customers. Auto replying to some of these systems or replying to customers with external links is a TOS violation (in some cases). We were using IFTTT to forward emails so that we could toss out auto replies, but that strips email formatting. As our business has grown, and we're adding more agents, this is the #1 issue preventing us from continuing to use Tawk.to. Love tawk.to and not found a comparable solution, but this is such a critical need that we're opting to pay for multiple services until resolved.