Kyle Tuft

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    78 comments  ·  Feedback » Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    To All Our Valued Users,

    Thank you for choosing and for reaching out.

    Full Slack integration with is currently unavailable.

    However, you can set up workflow automation through Zapier.

    For example, you can trigger a specific action in Slack when a chat ends, when a new chat starts, or when a new ticket is created.

    Read more and get started here:

    This suggestion has been submitted to our engineers and we will post updates once the feature has been approved and implemented.

    Should you have any questions, require assistance, or just want to talk to someone at, here is a link to my calendar: I’d be happy to help!

    Kyle Tuft supported this idea  · 
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    Kyle Tuft commented  · 

    >" As we are a messaging platform, it does not make much sense to integrate with Slack currently."

    This is a non sequitur - it makes no sense. Slack is a "communication tool" per Wikipedia, and as this is defined here as a messaging platform, I suggest it makes a LOT of sense to bring them together.

    Being able to respond to potential clients from the same communication platform we use and have always open would help clear up the workspace and make us more responsive. Please reconsider.

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